Home » Laptops

Category Archives: Laptops

How do I map to the S-Drive on a Mac?

This page has specific instructions for connecting to and using file servers in the Macintosh OSX operating system.  Link to Windows instructions.

Connecting to a File Server Using a Mac

  1. Connect to the “miis” wifi network or available ethernet jack. If you are off-campus, you will have to connect to VPN before continuing.
  2. Open the Finder by clicking on the desktop.
  3. From the Go menu select Connect to Server. The Connect to Server dialog box will appear. Alternatively, press Cmd+K when Finder is active.
  4. In the Server Address field type the following: cifs://miisfiles.middlebury.edu/miisfiles
  5. Click the + button to add the address to your “Favorite Servers” list.
  6. Click Connect.
  7. You may be asked to provide your login credentials. If so:
    • In the Name field type your username as midd\username.
    • In the Password field type your password.
    • Click OK.
  8. A Finder window will open, displaying all the folders available on Middfiles and a new volume will appear on your desktop. (If the volume does not appear, choose Finder, then Preferences. Click the General tab, then check the box to display Connected Servers.)

Move a File to your Storage Folder

  1. Connect to the server using the instructions above.
  2. Using the Finder window, navigate to the Middfiles folder where you want to copy your file.
  3. Open an additional Finder window by clicking File, then New Finder Window.
  4. In the new Finder window, navigate to the file you wish to copy.
  5. Right-click the file icon then select Copy (the filename will be displayed).
  6. Return to the Middfiles Finder window, right-click anywhere in the window, then select Paste Item. Your file should now appear in the window.

Save a File to your Storage Folder from an Application

  1. Connect to the server using the instructions above.
  2. Pull down the File menu of your application then select Save As. A dialog box will open.
  3. Navigate to the Middfiles folder in which you want to save your file.
  4. Provide a file name in the Save As field.
  5. Click Save.

Create an Alias for Quick Access to your Server Folder

You can speed up the process of connecting to a server by making an alias to the server. Please note that the alias will only work when you are connected to the College network.

To create an alias:

  • Drag icons to the Favorites section of the Sidebar (left navigation pane normally visible in Finder when you open a New Finder Window from the File menu) to provide easy open/save-as access from your applications.
  • Drag the icon of the server to your Dock, next to the Trash icon.

To connect to the server, click the icon on your Dock or Sidebar.

Remove an Outdated Alias from the Dock or Sidebar

If an alias stops working, it may be necessary to recreate it. First, remove the old alias:

  • by dragging it to the Trash.
  • by right-clicking it, then choosing Remove from Sidebar or Remove from Dock.

Follow the steps above to connect to a file server then create a new alias.

How do I set up a VPN connection?

What is VPN?


VPN stands for Virtual Private Network; see the Wikipedia article on VPN for more general info. Active faculty, staff and students can use VPN to access resources on the Middlebury network that are normally unavailable from off campus, such as Banner INB or fast connections to Middfiles. (Access to library subscription e-resources is the major exception. That requires EZproxy and is described here.)

We have a new VPN client called Junos Pulse for Windows, OSX, Android, and iOS. The client installer files for Mac and Windows can be found in Middfiles under Software\Public\Junos Pulse.


Windows Instructions

  1. Verify your version of Windows.
    • Windows 8 users should update to version 8.1, and need to use the built-in VPN client. Go to Settings > Network > Add VPN client. Choose Juniper Networks Junos Pulse as your VPN Provider, but Do NOT install the Pulse client on Windows 8! Use vpn.middlebury.edu as the server name.
    • Windows 7 users should check to see if they have the 64-bit edition (see How to tell if your version of Windows is 32-bit or 64-bit).
  2. Windows 7 users download the installer from Software\Public\Junos Pulse; you want the file named: j-pulse-win-*-64bitinstaller.msi (or -32bitinstaller.msi for 32-bit Windows.)
  3. Install the software. You don’t need to select any special options during the install. The default checkbox at the end will launch Junos Pulse at the end of the install.
  4. Look for the new gray 6-petaled icon down in the tray in the lower-right (it’s so small it might just look like a hexagon). If it’s not appearing, try clicking on the white up-arrow to show the rest of your tray icons.
  5. Click on it and choose “Open Pulse”
  6. On the box (your list of “connections”, which is currently blank), click the [+] button next to “Connections” to add a new connection.
    1. For name, call it whatever you want. (Example: “Middlebury College VPN”)
    2. For server URL, use: https://vpn.middlebury.edu
  7. Click either the [Connect] button (which will add it to your saved connections and connect immediately), or [Add] (to save it and connect later)
  8. Once added, your new connection will appear in the list beneath “Connections”. Click on the [Connect] button next to it to connect.
  9. You will be prompted for your username (just use your network username. Don’t prefix it with the domain or anything) and password, along with an optional checkbox to Save settings. For security reasons, we recommend NOT saving your password.
  10. Once connected, the box will say as much and then vanish after a few moments. The Junos Pulse icon in the tray will go from gray to colored (blue with an orange top petal)
  11. To disconnect, click on the flower icon, then the VPN name, and then “Disconnect”

Once you have a saved connection, in the future you can just click on the Junos Pulse icon in the tray and select it from the pop-up.


Mac Instructions

  1. Download the installer from Software/Public/Junos Pulse; you want the file named: j-pulse-mac-*-installer.dmg. Double-click to open it.
  2. When the disk image mounts and opens, right-click on the file JunosPulse.mpkg and select Open.
  3. Just step through the install. There is no need to select or change anything.
  4. Once installed, you’ll find the Junos Pulse client under Applications (you may want to drag and drop it to the desktop or dock to create an alias for easier access). Launch this.
  5. On the box that appears (your list of “connections”, which is currently blank), click on the [+] button in the lower-left to add a new connection.
    1. For name, call it whatever you want. (Example: “Middlebury College VPN”)
    2. For server URL, use: https://vpn.middlebury.edu
  6. Click either the [Connect] button (which will add it to your saved connections and connect immediately), or [Add] (to save it and connect later)
  7. Once added, your new connection will appear in the list beneath “Connections”. Click on the [Connect] button next to it to connect.
  8. You will be prompted for your username (just use your network username. Don’t prefix it with the domain or anything) and password, along with an optional checkbox to Save settings. For security reasons, we recommend NOT saving your password.
  9. You should now see a six-petaled icon in your top menu bar. On the Mac, it seems backwards from Windows: colored (blue with 1 orange petal) means you’re NOT connected to the VPN. Gray with a green checkmark means you’re connected to the VPN
  10. Once connected, you can close the Junos Pulse window. The icon in the menu bar represents the running Junos Pulse client.
  11. To disconnect, click on the flower icon, then the VPN name, and then “Disconnect”

Once you have a saved connection, in the future you can just click on the Junos Pulse flower icon in the top menu bar and select it from the pop-up.


Android Instructions

  1. Install the app from https://play.google.com/store/apps/details?id=net.juniper.junos.pulse.android or search on the Google Play Store
  2. Launch the app and click on the [Add Connection] button
  3. For the Connection name, call it whatever you want. (Example: “Middlebury College VPN”)
  4. For URL, use: https://vpn.middlebury.edu
  5. For Username, just use your network username. Don’t prefix it with the domain or anything.
  6. “Uses certificate” is left unchecked and “Realm” and “Role” can be left blank
  7. Click the [Create Connection] button at the bottom (scroll down if you don’t see it)
  8. You’ll be taken back to the main screen. Now just click on the [Connect] button.
  9. You’ll get prompted for your username and password. Username should already be filled in from before, so enter in your network password then click the green [Sign in] button at the bottom.
  10. You will get a warning box for “Attention: Junos Pulse attempts to create a VPN connection”, etc. Check the box for “I trust this application” then the [OK] button.
  11. Once it has finished connecting, you should have a key icon in your notification area (either the top or bottom of your screen, depending on model). Show notifications (swipe down or tap) then select the item for “VPN is activated by Junos Pulse” to check the status or disconnect.

 iOS Devices (iPhone, iPad, etc.)

  1. Launch App Store on your iOS device. Locate and install the app Junos Pulse
  2. Launch the app. The Configuration dialog box will appear.
  3. Touch Add New Configuration. The Add dialog box will appear.
    • For Name: Call it whatever you want. (Example: “Middlebury College VPN”)
    • For URL: Use https://vpn.middlebury.edu
    • For Username: Use your network username. Don’t prefix it with the domain or anything.
    • For Authentication: Use the default Password
    • Realm and Role can be left blank.
  4. Touch the Save button at the top right of the dialog box
  5. You will be taken back to the main screen. Touch the Connect button.
  6. You will be prompted for your username and password. Username should already be filled in. Enter your network password then touch the green Sign In button.
  7. You will see messages about Authenticating then Connecting to VPN.
  8. You will be taken back to the main screen. The Connect button should now read Disconnect and you will have a Status icon to the right of that button. You can touch the Status button to get information about the connection.
  9. To end the session, touch the Disconnect button. You will see the message “Stopping VPN” and be taken back to the main screen.

 Troubleshooting VPN

Please see the Troubleshooting VPN page.

How do I map to the S: Drive using Windows?

Disclaimer: This knowledge base entry has been copied from the Middlebury knowledge base and adapted to match the needs of MIIS students, faculty, and staff.

Link to Macintosh instructions.

Connecting to a File Server Using a Windows Computer

Note: Campus computers at MIIS connect automatically when you log-in – check the section on usage below first. For your personal computer, or if your network drives disappear, follow these instructions:

  1. Connect to the “miis” wireless network or an available ethernet jack.  If you are off-campus, you will have to connect to VPN before continuing.
  2. Right-click the “My Computer”, “Computer”, or “This PC” icon on your desktop, Start Menu, or Start Screen.
  3. Select Map Network Drive from the pop-up menu. The “Map Network Drive” window opens.
  4. In the “Drive” drop-down list, select “S:” or any unused drive letter.
  5. In the “Folder” field type \\miisfiles.middlebury.edu\miisfiles
  6. To reconnect to the server each time you start your computer, click to check “Reconnect at login”. This is helpful if you will use the file server on a regular basis.
  7. You should choose to connect using a different credentials. If you are using a personally owned computer, you must do the following. This is also useful for persons who maintain files for a department or organization.
    1. Click “Connect using different credentials” (or “Different user name” for XP). The “Connect As” dialog box opens.
    2. In the “User name” field, type your College username in midd\username format.
    3. In the “Password” field, type your network password, or password for an alternate account.
    4. Click OK. The “Connect As” dialog box closes.
  8. Click Finish.

Mapping a network drive creates a connection between your computer and the file server. Then you can move files back and forth to the network just like you would with a USB flash drive or other storage media.

The Contents of Miisfiles

When you open the Computer window and double-click on MIISFiles (S:) (\\miisfiles.middlebury.edu\miisfiles) you will see a list of folders like this one:

File structure

The most widely-used folders are the following:

  • home contains subfolders that provide personal storage space for all faculty, students and staff. To create a direct connection to one’s personal storage folder jjones would type \\miisfiles.middlebury.edu\miisfiles\home\F-J\jjones in the Folder field of the Map Network Drive dialog box (step 4 of the previous section).
  • Departments contains departmental folders.

More information is available about the content and structure of Middfiles.

Using a Mapped Network Drive

To save time, create a shortcut to the file server space.

  1. Double-click the My Computer (on XP) or Computer (Windows 7)  icon on your desktop or Start Menu.
  2. Right-click the desired file server space, and select Create Shortcut from the pop-up menu.
  3. The Shortcut window displays the message Windows cannot create a shortcut here. Do you want the shortcut to be placed on the desktop instead? Click Yes, the shortcut appears on the desktop.
  4. To connect to a file server after your computer has been restarted, simply double-click the shortcut to it on your desktop.

Once a drive is mapped you can save files to your storage space by using a drag-and-drop method or by saving files directly to it from an application.

Disconnect a Mapped Network Drive

It shouldn’t be necessary to disconnect a mapped network drive unless you will be working off-campus without VPN. In this situation (off-campus + no VPN) disconnecting a network drive may speed-up your computer.

  1. Double-click the My Computer icon on your desktop.
  2. Right-click on the icon for the drive, then select Disconnect from the pop-up menu. The icon for the drive disappears from the My Computer window.

Saving a File to a File Server Folder Using a Windows Computer

Networked file servers are provided at Middlebury College to give everyone a personal folder for data storage and to facilitate file sharing for coursework and by administrative departments. To save a file in these storage spaces you must be connected to the server then move the file to the storage folder or save the file from an application.

The most widely-used file server folders are located on the miisfiles file server.

  1. Double-click the Computer icon on the desktop (on Windows 7, this icon is on the Start menu).
  2. Double-click MIISFiles (S:) (\\miisfiles.middlebury.edu\miisfiles)
    • home is where you will find your personal storage folder.
    • Departments is used for departmental file sharing and storage.

Copy a File to a File Server Folder

  1. Right-click the file you’d like to copy then select Copy.
  2. Open the file server folder where you’d like to copy the file to (see instructions above).
  3. Right-click an empty area of the folder then select Paste.

Save a File to a File Server Folder From an Application

  1. In your application (Word, Excel, PowerPoint, etc.) click the File tab, then select the Save As option. A navigation window opens.
  2. To select the location to save the file, follow one of these paths:
    • To save a file in your personal folder, navigate the following spaces: Computer > MIISFiles (S:) > home > F-J (example) > username.
Important note: You must use the copy method to save a file into a Dropbox folder.
  1. In the File name field, type a name for the file.
  2. Click Save.

Create Shortcuts to Frequently Used Folders

You may want to create shortcuts to file server folders that you use regularly.

  1. Navigate to the Computer window until you can see the destination folder you desire.
  2. Right-click the folder then select Create Shortcut from the pop-up menu.
  3. A message may display saying Windows cannot create a shortcut here. Do you want the shortcut to be placed on the desktop instead? Click Yes.

Double-click the shortcut icon when you want to open the folder.

Windows 8.1 – Additional Resources

If your computer runs Windows 8.1 and you would like more specific instructions about how to map a network drive and create a shortcut, see Microsoft’s documentation on how to map a network drive in Windows 8.1.

How can I print wirelessly from my Mac?

This article applies only to Faculty and Staff printers. Students must use the Web Print feature in Papercut to print wirelessly to a Print Release Station.

To connect to a Faculty or Staff printer, please identify the location and model number of the copier.  We currently use Canon and Kyocera printers with varying model numbers.  This article will cover the setup of a Canon 4025. It is advised that you make an appointment with the ITS Helpdesk for assistance with this type of installation.

1. Do a Google search on the copier model number.  Example, “Canon 4025 driver”  This should lead you to the specific printer’s resource page.

2. Select “Drivers and Software” and expand the Drivers menu.  Your operating system should be detected.

Macprint

 
3. Download and install the latest UFRII driver.

4. Go to System Preferences > Printers and press the plus (+) sign to add a new printer.

5. On the next screen, choose the IP option.  You will need the IP address of the printer you wish to install.  You must visit or contact the ITS Helpdesk to obtain your printer’s IP address.

Macprint_5

6. It is recommended, but not required to change the printer name and location.

7. Do not use generic drivers.  You must change the bottom field to “Select Software” and search on your printer’s model number.

8.  Once you have made the proper configuration, click OK and Add.

 
SETTING UP COPY CODES

For printers that use copy codes, you must also enable Job Accounting. With your printer highlighted, click “Options & Supplies”

Under the Options tab, check “Department ID Management”

Macprint_4

Next, go to the Utility tab and open the Utility.

Macprint_2

Here, we must enter the Staff or Faculty member’s copy code. Check “Department ID Management” and enter the copy code into the Department ID field.

Macprint_3

After clicking “Save Settings” close out the window using the red X (exit) button on the top left of the window pane.

The setup is now complete. Now is a good time to print a test page to ensure that your printer installation over IP was successful.

As mentioned earlier, we strongly urge that you visit the ITS Helpdesk for assistance with this setup.

Thank you for reading.

I changed my MIIS email password and now my Wifi doesn’t work! (Windows 7)

Because you use your username and password to log into the miis wifi network, you need to make your computer forget your old password and remember your new one… like starting over fresh.

First, make your computer forget your old password.

  1. Navigate to the lower right corner of your screen and click on where it displays all available wifi networks. Click Open Network and Sharing Center.
    Capture5
  2. Click Manage wireless networks.
    w72
  3. Select the miis network and then click Remove.
    Capture6
  4. Click Yes.
    Capture7

Now that the miis network is removed from your wireless networks, you will have to manually re-add it.

  1. Click Add.
    Capture8
  2. Click Manually create a network profile.
  3. Under Information for the wireless network you want to add:
    1. Enter miis into the Network name field.
    2. Select WPA2-­‐Enterprise in the Security type dropdown menu.
    3. Select AES in the Encryption type dropdown menu.
    4. Check to select Start this connection automatically.
    5. Click Next.
  4. Click Change connection settings.
  5. The Connection tab should look like this:
    Capture1
  6. Click on the Security tab, then Settings.
  7. Uncheck Validate server certificate, then click Configure.
    capture10
  8. Uncheck the Automatically use my Windows logon name and password (and domain if any) checkbox. Finally click OK.
  9. Click OK to close Protected EAP Properties.
  10. In the Security tab, click on Advanced Settings.
    Capture2
  11. Check Specify Authentication mode and choose User Authentication from the dropdown menu. Click OK.
  12. Click OK to close miis Wireless Network properties.
  13. Click Close to complete the setup.

Once you have completed the configuration steps in the above section, you should see a bubble appear in the lower right corner of your task bar. You can then follow the below steps to connect to the network.

  1. Click on the bubble Additional information is required to connect to miis prompted in your task bar.
    Capture3
  2. A network dialog box will appear. Enter your username and password (same as your email account, without the “@miis.edu”). And then click OK.
    Capture4

You should now be connected to the miis network!

I changed my MIIS email password and now my Wifi doesn’t work! (Mac)

Every MIIS student, faculty, and staff member connects to the on-campus Wifi using their MIIS username and password. When you reset your password every 6 months, you need to change the stored password that your computer remembers for when you need Wifi on campus.

To fix your MIIS Wifi on your Mac, please follow these steps.

1. Using the Spotlight feature, search for Keychain Access. This is where you can access all of your computer’s saved passwords.
Screenshot 2014-04-18 11.18.25

2. Once you are in Keychain Access, search for “miis” to find your stored password. Under “Kind,” look for the 802.1x password. The date associated with this password should be from a few months ago (or from whenever you entered your MIIS Wifi credentials for the first time).
Screenshot 2014-04-18 11.19.31

3. Once you have found it, delete this password.
Screenshot 2014-04-18 11.19.56

4. Once you have deleted your old password, you must replace it with the new password you just created. This is just like signing onto the MIIS Wifi for the first time. Open Network Preferences, either by clicking on the Wifi icon in the upper righthand corner, or through System Preferences.
Screenshot 2014-04-18 11.20.28

5. Upon trying to join the MIIS network, you will be prompted to enter your new password. Once you are done, hit join!

(If this still doesn’t work, try midd\username in the Username field.)
Screenshot 2014-04-18 11.22.17

**Keep in mind that you will need to change your saved password on all your devices (web browser, smartphone, tablet, etc). If you have any problems with this, bring your computer to the ITS HelpDesk (CF 320) or call us  (831) 647-6656.

 

 

How to make Windows 8 “forget” your network profile

In some cases, it helps to delete a wireless profile and create a new connection from scratch.

In Windows 8, this is normally done by right clicking on the network and selecting “Forget this network.”

win8forget

If this option is not available, a command line terminal can be used to run the following commands.

To open a command line, right click on the Start menu and select “Command Prompt”

netsh2

In the command prompt, type netsh wlan delete profile name=”miis”

netsh

Press Enter.

Now you can start over with connecting to the miis wireless network.

How do I set up Outlook on Windows 8 Laptops and Tablets

To set up the Outlook Desktop Client (not Webmail/OWA) you should be able to use the Auto-configuration steps.

(You might need to first click ‘Manual’ then switch back to ‘E-Mail/auto’ for the fields to become fillable.

Outlook Auto-config

 

 

After clicking ‘Finish’ you should see a second login window.  This is normal.

You must select “other user” and enter your username with the “midd\”prefix and password.

Outlook Login Window

 

 

Check “Remember my credentials” and click OK.  You should then see your email begin to copy over.

At this point you are finished.

 

 

Manual Configuration – Use the steps below ONLY if the above does not work for you.

These steps should work for MS Office 2013 and Office 365.  For older versions of Office please see our Office 2010 setup guide.  The following screenshots were taken from Outlook 2013 but may also apply to the Windows Mail client.

If you have not set up your Email account, you will first need to do so at the Network Activation Page.

1. Launch Outlook or your Windows Mail program.

outlook2013_a

2. Choose Manual setup.

outlook2013_a2

3. Choose Exchange.

outlook2013_c

4. Enter Server as mail.middlebury.edu and enter your username.

Update: due to the latest Exchange server upgrade, mail.middlebury.edu will not work as the server name.  

You will need to contact the MIIS Helpdesk to obtain a unique ID to enter into this field.

outlook2013_d

5. Choose “More Settings”

more_settings

6. Select “Exchange Proxy Settings”

outlook2013_e

7. Enter the Connection settings as follows.

outlook2013_f

8. Finish and Say OK.

outlook2013_g

9. At the login window, be sure to add the “midd\” prefix to your username.

outlook_login

10. Your emails should copy over from the Exchange server.

outlook2013_h

 

How do I connect my Windows PC to a Campus Printer?

Note: This article applies only to MIIS and Middlebury owned network PC’s.  We do not connect Student laptops to Faculty and Staff printers.

1. Go to the Windows “Start” menu.  (The circular button on the bottom left)

2. Type \\seaotter in the Search Box.

seaotter

3. Press Enter.

4. Double click on the printer you need to install.

Personal laptops belonging to Faculty or Staff should be brought to the Helpdesk in Casa Fuente 320 for printer installation.

Please contact the Helpdesk with any questions regarding Campus Printers.  831-647-6656, or helpdesk@miis.edu

Where on campus can I go for help with a wireless connection problem?

Students, faculty and staff can get help at the Information Technology Service office located in Casa Fuente, 320. Visit their home page for more information.

Sites DOT MIISThe Middlebury Institute site network.