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Problems connecting to Papercut and other campus resources

If you are unable to connect to campus resources such as Papercut, Printers and Library Databases it could your DNS settings.  See the guidelines below to ensure that your DNS settings are set to ‘Auto’ and you are not using outside servers, such as Google DNS.

For Windows

  1. Go to the Windows “Start” menu (the circular button on the bottom left of your screen)
  2. Type in Control Panel.
  3. Click Network and Internet > Network and Sharing Center > Change adapter settings.
  4. To change the settings:
    • To change the settings for a wireless connection, right-click Wireless Network Connection > Properties.
    • For an Ethernet connection, right-click Local Area Connection > Properties
  5. Select the Networking tab. Under This connection uses the following items, select Internet Protocol Version 4 (TCP/IPv4) or Internet Protocol Version 6 (TCP/IPv6).
  6. Click Properties.
  7. Google DNS servers have the following addresses:
    • For IPv4: and/or
    • For IPv6: 2001:4860:4860::8888 and/or 2001:4860:4860::8844.

If you see the image below, you are connected to a public google DNS.


  1. To remove this, select the Obtain DNS Server address automatically, and click OK.
  2. Now try connecting to Papercut and you should not have any issues.

For Macs

  1. Click AppleSystem Preferences > Network.

2. Select the connection for which you want to configure and click on Advanced

3. Select the DNS tab. The Google DNS addresses that you need to remove are as follows:

  • For IPv4: and/or
  • For IPv6: 2001:4860:4860::8888 and/or 2001:4860:4860::8844.

If you are connected to the google DNS you will see the following image:

4. Click ‘+’ once and then click ‘-’ twice until you see the google DNS addresses removed and the original DNS servers restored.

The Institute DNS servers should look identical to these:

5. Then click OK and Apply and close the tab.

6. Close the tab now and then try connecting to Papercut again.

If you still have issues reaching Papercut, stop by the Helpdesk with your device.  We are located in Casa Fuente, top floor, room 320.

How can I get a refund in Papercut?

1. Log into Papercut and find the “Recent Print Jobs” tab.


2. Under Status, select “Request Refund”


3. Enter a Reason for Request and click “Send”


We try to process refunds on a monthly basis.

Contact the MIIS Helpdesk if you have problems with your refund.

How do I print from a laptop to a campus printer?

Students must use the Papercut print management system to print on the MIIS campus. This post gives you background on the process and steps to print from a laptop.

To print to any printer from your laptop you must use the PaperCut printing system. The general steps:

A. Convert – only PDF documents can be printed from laptops to campus printers.
B. Upload – put your document into Papercut system – http://papercut.miis.edu.
C. Release – go to any one of the four campus printers, log into its Print Release Station and send your document to the printer.

Windows users can install a freeware PDF converter called CutePDF Writer, http://www.cutepdf.com. During installation, you are prompted to also install PS2PDF converter, select Yes to this option. MacOS comes with a built-in PDF converter.


A. Convert Document

  1. Open the document you want to print, select Print from the File menu (or Win: Ctrl+P, Mac: Cmd+P).
  2. In the Printer dialog box: Windows: in the Printer name drop-down list, choose CutePDF Writer, and click OK. winprintbox Mac: in lower left corner, click on the down-arrow next to PDF and select Save as PDF.
  3. Save the PDF file to your desired location. Remember the location for the upload.

B. Upload Document

  1. Open any browser and go to http://papercut.miis.edu.
  2. Log-in using your MIIS network username and password.
  3. In PaperCut, the Summary page displays. From the left-hand menu, click on Web Print.
  4. Click on the link Submit a Job.
  5. Under the Printer Name, select abalone\DOUBLE (virtual) for double-sided printing, or abalone\SINGLE (virtual) for single-sided printing.
  6. Click 2. Print Options and Account Selection (figure above). Although visible, you cannot print multiple copies of a document. See the Facts section below.
  7. Click 3. Upload Document (figure above).
  8. Under Select a document, you can drag files into the designated area or click Upload from computer to select documents.
  9. Lastly, click Upload & Complete.



C. Release Document

  1. Go to any of the four Canon campus printers and log into its Print Release Stations – Casa Fuente 449, Morse 100, Library 1st floor, and Library 2nd floor.
  2. Log into the Release Station using your MIIS network username and password.
  3. Click Print next to the print job you want to print.


  • Your printing allowance is $50/semester, .05c/single sided or double sided. This balance rolls over each semester.
  • You can check the status of your account at http://papercut.miis.edu; log in with your local network ID and password.
  • You can purchase TopUp cards for addition printing within a semester at the Library or Cashiers office.
  • You can only print one copy per uploaded document. Even though you see an option to specify more copies in Papercut, this will not have any effect. To print additional copies you must upload the document again.
  • Documents uploaded into Papercut, and ready for printing, only remain in the system for 8 hours. After 8 hours, Papercut deletes them from the system.
  • If you have a multi-page document but only want to print select pages, use the options in the Print dialog box to specify pages. Below are some examples. If the document is already a PDF, you can ‘convert’ it again, specifying the desired pages, then printing as PDF.
Windows Mac
Microsoft Word
Microsoft Word
Microsoft Internet Explorer
Sites DOT MIISThe Middlebury Institute site network.