Sadly my summer internships have come to a close and I will use this final blog post to reflect on my experience.
What did you accomplish with your host organization? What was the impact of your work?
I am very proud project I completed with the Conservation Alliance for Seafood Solutions. I created a master list of relevant laws and conventions concerning social responsibility in the seafood/ fishing industry. I then completed a document of detailed findings where the laws were defined, and a synthesis of findings was created to identify areas in the industry where more work needs to be done, and to also highlight the legality or lack there of on the varying topics relating to socially responsible seafood (Human rights, worker rights, gender rights, child protection, human trafficking, seafarer and ocean safety, social responsibility, and food security and nutrition). This document will be used by the Alliance to educate and orient member organizations to the relevant laws and conventions they should be aware of.
If you’re wondering why I’m in my wetsuit with a laptop, this is a pretty good representation of my work-from-home life that started on 1 June 2020 as a Climate Science Intern at the Environmental Defense Fund. Despite not being able to work in the San Fransisco office this summer, I managed to find a good work-life balance that keeps me in a good headspace. A quick morning surf helps me jumpstart my day filled with research, report writing, and meetings.
I hit the ground running assisting in three projects of the RAD (Research and Development) Team: conducting a literature review to find a defensible reference point for Indonesia’s blue swimming crab fishery, developing a climate profiling tool in the Gulf of Mexico, and updating the Framework for Integrated Stock and Habitat Evaluation (nickname FISHE). These seemingly separate projects all share common themes of fish stock assessment and climate change.
Three weeks in, I feel extremely fortunate to be working with such a RAD team (haha) that is knowledgable and supportive. Coming to the end of June, I plan on wrapping up the Indonesia blue swimming crab project. At this point, I have examined the different stock assessment methods and their applicability to Indonesia’s blue swimming crab fishery in terms of biological, ecological, economic, and social considerations. The next step will be writing up recommendations for the Indonesian team at EDF and the Ministry of Maritime Affairs and Fisheries in Indonesia. Be on the lookout for the post. Till then!
I will begin this post as I ended my first post with a picture of me and the German Arctic Office banner. My CBE Fellowship with the Alfred Wegener-Institut German Arctic Office is coming to a close.
My daily routine of bike riding, taking the 92 Tram to/from Kirschalle/Postdam Hauptbahnhof and then the 691 bus to the AWI on the Telegrafenberg and eating lunch with Dr. Rachold, Lisa and Gerlis of APECES everyday in Cafe Freundlich has come to an end. I spent time with new friends from IASS, ate Doner Kebab, currywurst, dranked German beer and visited several of the historical sites in Potsdam and Berlin (pictured below) while working for one of the best Arctic science organisations.
There were tough times in the beginning and I thought often about whether I made the right decision. There was not much of a cultural shock to me despite some significant challenges, but I’m glad I can say that I survived 2 months in Germany, and that I was able to complete a fellowship at the AWI. I fulfilled my dream of working with the AWI. I feel very accomplished! And I am so lucky! Here’s to next time and future collaborations with the AWI and my German Arctic colleagues.
Ich werde euch vermissen. (I will miss you).
What did you accomplish with your host organization? What was the impact of your work?
My CBE Fellowship as an Arctic policy research intern with the Alfred Wegener-Institut German Arctic Office (AWI) located in Potsdam, Germany ended on 20 September 2019. As an Arctic policy research intern, my responsibilities consisted of assisting the head of the German Arctic Office, Dr. Volker Rachold and AWI/APECS project officer, Lisa Grosfeld with organizing an Arctic science to policy workshop taking place in Reykjavik, Iceland in October 2019. My primary work focused on conducting literature review on Arctic laws and agreements to formulate a fact sheet, called Governance in the Arctic. The project addresses fundamental questions regarding Arctic ownership, governance, the role of Indigenous Peoples, existing institutions and agreements, Arctic cooperation, the role of Germany in Arctic policy and science and challenges in the Arctic.
The experience at the AWI afforded me the opportunity to interview Arctic Indigenous representatives of the Arctic Council Indigenous Peoples’ Secretariat in Tromsø, Norway, the Director of the Arctic Centre in Lapland, Finland and the Arctic Governance group at the Institute for Advanced Sustainability Studies (IASS) in Potsdam, Germany. Additionally, I was able to interact with representatives from the Germany Federal Foreign Ministry and the head of the MOSAiC Arctic expedition, Dr. Markus Rex. The final product of the fact sheet was well received by my AWI colleagues. We anticipate that the fact sheet will also be well received throughout the Arctic community, the German Federal Government, the Arctic States and the general public.
Describe the benefits
of this experience for you professionally and personally.
I decided to apply to graduate school and focus on Arctic policy. I wanted also
more than anything to work for the Alfred Wegener-Institut Helmholz Center for
Polar and Marine Research. I can say with great pleasure that I can check these
two items off my list. My experience interning with the AWI was extremly
benefical to my career development. Prior to my relocation to Germany, I had
been working as a CBE graduate assistant to senior CBE Fellow and Executive
Director of the Study of Environmental Arctic Change (SEARCH), Dr. Brendan P.
Kelly. He has worked extensively in the field of Arctic science as a marine
biologist and now focuses on the science to policy interface. This interface is
part of my professional and personal interest.
the opportunity to work directly with Dr. Rachold and communicate with other
science and policy practitioners on this topic. I connected also with directors
from other Arctic organizations and was introduced to representatives from the
German Federal Foreign Ministry. We discussed the importance of a sustainable
Arctic. I met also Dr. Hugues Lantuit at the AWI, who is a geologists and
permafrost expert guiding the Nunataryuk Horizon 2020 permafrost project. I
will collaborate with Dr. Lantuit on this project in my current position as a
project assistant at Grid-Arendal in Arendal, Norway. The benefits of my professional
and personal experience working at the AWI has afforded me opportunities I
didn’t think would be available to me this early in my professional and
graduate career. I have further expanded my Arctic network by building relationships
with others in the Arctic community. Additionally, I was fortunate to attend
the Arctic Futures 2050 conference in Washington, D.C. during my fellowship
with the AWI. Here I connected with other like minded professionals to bridge
knowledge gaps between the science, indigenous traditional knowledge holders
and policy makers. I am grateful to Dr. Kelly and Rachold for allowing me to be
apart of these experiences. Through every experience I gain a new mentor,
colleague and friend. I am glad to be a professional member of the Arctic
Did your experience provide any unexpected discovery, self-reflection, or epiphany?
Not to dwell on the negative because it leads one down a rabbit hole but my experience in the country of Germany began as an unwelcoming one. I was met with unkindness at different levels by locals and native Germans. This was my first time traveling to Europe. I was disappointed. I did not have unrealistic expectations and I was not expecting to be met with such terrible disturbances. These moments preyed on my mental state. However, I thought about the girl from 2016 who declared that she would work for the AWI. This girl told her MIIS career advisor that she would become the first MIIS student and alumni to work for the AWI and she did. This girl is me. After rebooting and centering myself I was not going to allow these outside disturbances to interfere with the thing I love most – my Arctic work. I persevered. I gained more from this experience with the AWI and living internationally than I could have ever imagined. I learned a lot about myself and others. The environment on the science campus and the AWI was very supportive and welcoming. The AWI German Arctic office is small. It consists of three people. I was glad I could work in such an intimate setting with my colleagues. We ate lunch together every day and learned much about one another. Dr. Rachold put in a great deal of effort to make sure I was comfortable, welcomed and made me feel part of the AWI. The AWI was everything I envisioned it to be, and I am forever grateful and indebted to Dr. Rachold for inviting me to intern under his direction. I am glad to call him a mentor, colleague and friend.
I am in the second half of my fellowship with the AWI and the literature review continues, but the fact sheet is coming together very well. Dr. Rachold and I converse biweekly regarding progress, content, formatting, and imagery of the fact sheet. All of the AWI fact sheets include a cover photo to represent Arctic scenery appropriate to the theme. Dr. Rachold and I agreed that a representation of the Arctic region was appropriate for my fact sheet, Governance in the Arctic. We decided that an Arctic map would be best. This was the perfect opportunity for me to put the GIS skills I learned at MIIS to use. I met a wonderful gentlemen and AWI GIS wiz, Sebastian Laboor. Together, we created an Arctic map. The map represents the economic exclusive zones of the eight Arctic States, the North Pole, Arctic Ocean, Arctic Circle and the Arctic Marine Assessment Program’s (AMAP) boundary line (see image above). The AMAP is a working group of the Arctic Council. The boundary lines are especially relevant as there are different definitions of the Arctic based on the context of the region. The Arctic Circle boundary circles the globe at 66° 34′ N of the equator. Some use it to describe the Arctic region as the area above the Arctic Circle. The AMAP boundary defines the Arctic region as the marine and terrestrial areas north of the Arctic Circle, north of 62°N in Asia and 60°N in North America, and includes elements of the Arctic Circle, political boundaries, permafrost limits and major oceanographic features. https://www.awi.de/en/about-us/publications/brochures-and-reports.html
Arctic Experts and Interviews
In addition to my constructing the Arctic GIS map, I conducted interviews with members from the Institute for Advance Sustainability Studies (IASS) Arctic Governance team in Potsdam, Germany, the Arctic Council’s Indigenous Peoples’ Secretariat located in Tromsø, Norway (IPS) and the Arctic Centre located in Lapland, Finland (see below images). I am very appreciative and grateful that each of them we willing to speak with me and discuss at length the future of Arctic governance, perspectives, ownership, Indigenous youth, culture, language, resources, challenges and positive relationships. These wonderful people provided feedback and reviewed the content of the fact sheet for accuracy and clarity. I’d like to thank Michaela Stith, IPS Associate (not pictured here) for providing comments and review of the fact sheet as well. I am forever grateful for their time, engagement and for enhancing my thoughts on the realities of the Arctic region. https://www.arcticcentre.orghttps://www.arcticpeoples.com/https://www.iass-potsdam.de/en/research-group/arctic-governance (The images below were obtained from the organisation or the world wide web)
A few weeks ago, I connected with public policy professionals from the Potsdam Summer School. I attended only the Arctic Issues session where Dr. Rachold and other AWI scientists and researchers gave presentations. The Arctic Issues session took place on the AWI campus. The session was highly constructive and informative. A lot of the content is known to me, but I learned a great deal from those participating in the summer school. The Q/A and discussion period led to great conversations. This was another highlight of my time at the AWI. I met professionals from all walks of life with different policy interests, and I learned more about the Nunataryuk Permafrost Horizon 2020 project. https://nunataryuk.org/
I will contribute to the Permafrost Atlas for the H2020 project in my current role as project assistant in the Polar and Mountain program at the Grid-Arendal in Arendal, Norway. https://www.grida.no/about
There are several international partners for the permafrost project but the AWI is responsible for project coordination.
Arctic Futures 2050 Conference
Busy times ahead… Dr. Rachold and I flew to Washington, D.C. to attend the three day Arctic Futures 2050 conference hosted by the Study of Environmental Arctic Change (SEARCH). This conference bought together Arctic scientists, Indigenous Peoples and policy makers to explore the knowledge needed to inform decisions concerning the Arctic in the future. I am grateful to Dr. Brendan Kelly, Executive Dir. of SEARCH and my CBE graduate supervisor for sponsoring my travel to/from AF 2050. I was especially glad that I could attend as the objective of the conference aligns with the topic of my master’s project for the Applied Professional Practicum at MIIS. This was an extremely informative, educational and professional experience for me. This experience will no doubt contribute to my career and professional network. I had the privilege of networking with policy makers, Indigenous Sámi and Inuit representatives and Arctic researchers, not to mention absorbing the variety of knowledge in the tent (below). https://www.searcharcticscience.org/arctic-2050/conference-2019
What did you accomplish with your host organization? What
was the impact of your work?
Working with WildAid Galapagos and the Galapagos National Park I was able to revise and complete the procedures manual for the Marine Control Department of the National Park, work on updating a database of all the illicit marine activity taking place in the marine reserve in 2019, rescue and disentangle several Galapagos Sea Lions, and assist the park veterinarian in monitoring and taking blood samples from Sea Lion populations on the island of Santa Fe. Furthermore, I assisted with several patrol trips of the Galapagos Marine reserve to help monitor fishing and tourism activity, and I worked on a week-long excursion to monitor albatross and tortoise populations on the island of Española. Finally, I assisted in research to support an economic analysis looking into raising the prices of private tourists’ boats that wish to enter and visit the Galapagos marine reserve.
Some of my work had a very direct impact; the Sea Lions that I rescued have a much better chance of surviving now than if I hadn’t helped rescue and disentangle them, and the National Park has an updated database and a more comprehensive operations manual. However, perhaps more interesting is the potential impact that some of the projects I helped with may have in the future. The research excursion to Española has the potential to provided invaluable information on the health of global albatross populations (it is one of the only islands in the world where they nest) and could influence conservation policy. The research I did for the economic analysis has the potential to change the prices and affect the tourism industry of the Galapagos.
Describe the benefits of this experience for you professionally
Professionally this experience has helped me learn how
international conservation NGOs, such as WildAid, work and interact with local
governmental organizations, like the Galapagos National Park. I’ve also benefitted
from a large professional network of people I have met here. These professional
relationships even lead to the National Park inviting me back next year to work
with the vet. Finally, I have learned what the management structure of a
conservation NGO looks like and I was able to put into practice much of what I
learned at MIIS.
Personally, my time in the Galapagos has helped me grow immensely. While I was already a good Spanish speaker, these past three months my Spanish has improved dramatically, especially when it comes to using professional language. I have also made several lifelong friends who I will go back to Galapagos to visit. This experience also really shaped what my career goals will look like in the future.
Did your experience provide any unexpected discovery,
self-reflection, or epiphany?
After my time working with WildAid and the National Park in the Galapagos I realized the career I would like to pursue. Thoughts of this career change had been in the back of my mind since I worked at the Marine Mammal Center while studying at MIIS, but after my time in the Galapagos I am sure of it. The next chapter of my life will be dedicated to studying to go to vet school. My dream is to be a marine wildlife vet. Committing to at least six more years of studying after graduating from MIIS is a huge endeavor, but after working with the vet here in Galapagos I know it is what I want to do. Working with WildAid and the National Park helped me realize that this has been my dream and if I don’t follow it I will regret it.
What did you accomplish with your host organization? What was the impact of your work?
The final product of my work with WWF and IUEM was a spreadsheet of compiled economic data from published research and studies on coral reefs and mangroves in East Africa. The data was organized according to relevance towards the Blue Economy, such as economic impact towards fisheries and tourism–sectors of valuable significance towards Kenya and Tanzania’s overall economy. The data would later on be used by the organization to provide an overall assessment of Kenya and Tanzania’s Blue Economy. This assessment would put an economic value on mangroves and coral reefs within the two countries that would hopefully advocate for the protection of these vital marine habitats.
May 1- July 27. Satoumi Food supplies Ltd. (Closed)
What did you accomplish with your host organization? What was the impact of your work?
a model that the company can provide captured seafood by a shorter supplying
period in each species. By this way, the nearshore marine environment could
have less pressure in overfishing. (When the total seafood quantity is the same
in the market, the supplier can provide double or more species to mitigate the
commercial fish catching pressure in near-shore)
out the unreported fish resources, especially the fish is from bottom-trawl
(3) stop any possible illegal selling on the ocean
(4) use Facebook to reveal the small-scale capture fishery and problem and stimulate chefs’ to rethink about the lack of fish resources.
the benefits of this experience for you professionally and personally.
My boss solved the problem of stray dogs and ended the business fighting dogs (RSPCA). Therefore, when he joins to the seafood market, he hopes that fish should have less pain when they die, and they should have higher quality in transporting. Before having this internship, I was a marine conservator and have educated people in the museum and schools for many years. I believed that people, who work in the capture fishery and catering, should understand and have a serious attitude in the declining of fish resources. Unfortunately, the internship teaches me that people can do everything when they face to the benefit. The capture fishery industry is not like an international company, they could not follow the 4 bottom lines. Sadly, even the high-end restaurants who are from a multinational corporation, they also do not want to follow the 4 bottom lines, to carry the social responsibility, and to care about environmental responsibility.
After this internship, my friend, who has worked for public education, told me that: educating people is not easy, especially you want to educate people in an industry.
your experience provide any unexpected discovery, self-reflection, or epiphany?
“Fish is an animal, food, or money?”
This is the only topic my boss has talked
to me during these few months. From the business side, any type of earning
money will be a good policy for people. However, how to “steal” some fish from
the consumers” is a challenge.
To review the industry which relies on capture fishery, there are various types: (1) Food (selling to Taiwan and China) (2) Religion release (3) Conservation (for subsidies) are three major commercial activities in Taiwan. Also, when the maximum producing cannot match with the selling time, many fishermen and distributors tend to catch as much as possible, and they freeze the products in the future. Unfortunately, predicting the selling quantity in the market is difficult, so, the market price is always unstable and has an extreme gap in the price. Having an unstable price in seafood is very easy to trick the government if it wants to regulate the market and the quantity of a product. This internship told me that why there is always a gap between industry and the government. In Taiwan, the public policy is in the public administration; In the U.S., the public policy and public administration have relative and independent. Therefore, if a person who writes a public policy for industry, it usually has a huge barrier so that the policy becomes very weird and is difficult to follow.
Of all the places I had thought of going to for my summer fellowship, I never would have thought of being based in Brest, France–especially when I had zero skills in speaking or even understanding French! I admit… I had never even heard of the city before this internship was recommended to me so it has never been on my list of top destinations to work. As someone who grew up in the tropics and prefers the tropical climate, I had imagined being somewhere closer to the equator. Despite this, however, Brest definitely did not disappoint!
What did you accomplish with your host organization? What was the impact of
My summer at BSR was one of the most educative periods of my life to
date. I had three main work accomplishments with the Clean Cargo Working Group
(CCWG). First, the IMO 2020 report which I wrote about in my previous blog
Second, CCWG strives to be forging new partnerships in and outside of its
membership to build its capacity and foster innovative solutions to
decarbonizing the international maritime shipping industry. For an example of one
of these innovative solutions, CCWG was an instrumental organizer between
Heineken, GoodFuels, Combined Cargo Terminals, and Reinplus Fiwado Bunker to partner
together and build a 100% sustainable biofuel ship (I was not involved with
this project, as it pre-dated my time at BSR). To increase our capacity to be
innovators in this field, I built a landscape map identifying innovators and
innovation catalysts in green shipping around the world with whom we could
connect with our members to start new, sustainable partnerships. As a result of
this work, CCWG is connecting with many innovators around the world, and is
already participating in one incubator’s award process. In addition to growing
our capacity and reach, I re-designed some of our recruitment decks to attract
more members to CCWG.
Third, I created a survey tool to help shippers (companies who own goods
and hire ship owners to move their goods) assess the sustainability of their procurement
process. When shippers want to make more sustainable decisions when procuring
their shipping orders, they need ask questions like: what is emissions
footprint of our shipping activities, are our carriers participating in leading
sustainability initiatives such as CCWG, and is our leadership investing
resources to make more sustainable choices? When the survey tool is launched
(scheduled for October), shippers around the world will have a self-assessment
tool that will provide guidance on how to take the next step to making their
procurement process more sustainable.
Did your experience provide any unexpected discovery, self-reflection, or
Before this summer I had no exposure to the
transportation sector, and now I am looking for work primarily in
transportation. In addition, my whole life I have thought I would work in government,
focusing on public policy, but now I am leaning towards staying in the private
sector, focusing on sustainability collaborations in business.
Describe the benefits of this experience for you professionally and
I was working alongside people who are at the
forefront of decarbonizing an industry that represents 2.2% of global
greenhouse gas emissions and moves approximately 90% of the world’s cargo in
volume. I was on weekly calls and daily emails with global heads of
sustainability for some of the biggest companies in the world, representing a
leading sustainability initiative. It was a truly unique experience that opened
up a lot my doors of professional growth and networking.
In addition, I moved to San Francisco and absolutely fell in love with the city. I am here to stay! A fun fact, if you are in the Bay Area, and you see a cargo ship rolling into the Port of Oakland (as I did in this picture below taken from Treasure Island), rest easy knowing that that ship (and every cargo ship) that comes into the Port of Oakland is a CCWG member!
seafood market is a giant market in Taiwan. However, because the ocean is large
(about 180,000 km2) and the marine environment is complicated (coral reef
environment in the South China Sea, kelp environment in the Ease China Sea,
Kuroshio ocean current, and China coastal current), the seafood is various so
that it is difficult to be regulated.
According to the Fishery Agency, there are 322 genus species are economic marine species, but only a few species have clear data of fish population to modify its catching. These species include tuna family (Family Scombridae), mahi-mahi (Coryphaena hippurus), and farmed fish (about 12 genus and species). Therefore, a consumer could have various choices in fish but the products could be from boats which are from IUU fishing (Illegal, unreported and unregulated fishing).
end of June, Taiwan, because of pressure from the European Commission, leads
the long-distance fleets to comply with the RFMO obligations systematically
(Regional Fisheries Management Organization) and have VMS (vessels monitory
system). Now, it is the time to stimulate the small-scale fishing vessels to
have legal, reported, and regulated fishing. But, how to do it?
use the “cap and trade” on GHG management, the tax is a cap and the carbon
market is a trade. Similarity, the prescription in the small-scale fishery from
the government is the cap and the high-end catering industry will be the trade
in the seafood market in Taiwan. We hope to stimulate people to understand
which species they are eating and what the impact will give to the ocean by the
chosen fish from the high-end catering industry. The reason is we notice that
many Taiwanese tend to know what the seafood is eaten by wealthier. By
revealing the seafood what they like to eat, the local social media would
report and stimulate people that they should choose this new seafood carefully
summer, I am working in Satoumi (里海有限公司). Satoumi is a company which provides many high-end restaurants in
Taiwan. These chefs are looking for local food, including seafood.
Unfortunately, the choice in seafood is very difficult. To review the reason
why the local seafood providing is so difficult, we got some reasons: the
marine environment is changing too quickly but the scientific data did not
follow up; many chefs in high-end restaurants prefer to take a challenge in
unique food. If we can switch the high-risked fish species to low-risk fish in
the chosen list, can we release a little bit of pressure from the overfishing?
example, giant isopod (Bathynomus giganteus) is a by-catch with
giant scarlet prawn (Aristaeopsis edwardsiana). However, this year,
because of not enough catching value of giant scarlet prawn, the vessels tended
to increase its trawling times. The problem on the vessel was that there were a
lot of giant isopods rather than the giant scarlet prawn. The giant isopods
were the bycatch in this case. To stop the vessels working in the South China
Sea and ruining the coral reef environment, the company decides to sell
giant isopod to cover the shortage of income from giant scarlet prawn. I
evaluated the possibility to sell it or not. Then, my boss and I decided
the price that people will payment (about 8~17 USD for the first sale and
12.6~50 USD for the second sale).
Interestingly, this product stimulates not only people who love to take challenge in specific seafood but also people who love to collect specimen to buy the giant isopods. By selling a new product, the team wants to trigger people to rethink where the seafood is from.
High Sulfur Fuel Oil (HSFO) is amongst the cheapest, most polluting, and most used fuel to power cargo ships. When HSFO combusts, the sulfur within it reacts with oxygen to form sulfur oxides (SOx). SOx emissions are harmful to human health, causing respiratory illness, cardiovascular disease, and cancer. The International Maritime Organization (IMO), which is the international agency setting global standards for shipping safety, security, and environmental performance, has mandated that on January 1, 2020, the limit for sulfur in fuel oil on ships operating outside Emission Control Areas (ECAs) will be significantly reduced. This regulation is known as IMO 2020 and it is projected to prevent 150,000 annual premature deaths around the globe.
One of my responsibilities at BSR has been to conduct research on IMO 2020, and write a report on how it will impact Clean Cargo members’ shipping and supply chain activities. The report aims to inform the shippers (who own cargo and procure carriers to move their goods) and forwarders (who organize shipments between Carriers and Shippers to provide logistics services to ensure goods arrive at the final point of distribution) how they should navigate the changing waters of international shipping, and what questions they should ask carriers (who own vessels and move goods ).
This report explores how the international maritime shipping industry is likely to comply with IMO 2020 and how they will transition. It first explains the scientific process of SOx emissions, the creation of HSFO and its prevalence in the shipping industry, why the IMO is limiting ships’ ability to emit SOx. The paper then evaluates the three options carriers have to adapt to IMO 2020: Very Low Sulfur Fuel Oils (VLSFOs), Scrubbers, or alternative means of compliance such as Liquified Natural Gas (LNG). It then analyzes the engineering, scientific, and regulatory challenges in each of these options. Next, the paper explores the potential costs of the transition as a whole, analyzes the challenges of enforcing IMO 2020. This paper concludes with why VLSFOs will be the most used path to compliance and will provide suggestions as to how the public and other members of the ocean shipping value chain can positively contribute to this transition to ensure their supply chain is complying with IMO 2020.
I would be more than happy to discuss this topic at further length so please feel free to reach out!