If you are unable to connect to campus resources such as Papercut, Printers and Library Databases it could your DNS settings.  See the guidelines below to ensure that your DNS settings are set to ‘Auto’ and you are not using outside servers, such as Google DNS.

For Windows

1. Go to the Windows “Start” menu (the circular button on the bottom left of your screen)
2. Type in Control Panel.
3. Click Network and Internet > Network and Sharing Center > Change adapter settings.
4. To change the settings:
   • To change the settings for a wireless connection, right-click Wireless Network Connection > Properties.
   • For an Ethernet connection, right-click Local Area Connection > Properties
5. Select the Networking tab. Under This connection uses the following items, select Internet Protocol Version 4 (TCP/IPv4) or Internet Protocol Version 6 (TCP/IPv6).
6. Click Properties.
7. Google DNS servers have the following addresses:
   • For IPv4: 8.8.8.8 and/or 8.8.4.4.
   • For IPv6: 2001:4860:4860::8888 and/or 2001:4860:4860::8844.

If you see the image below, you are connected to a public google DNS.

7. To remove this, select the Obtain DNS Server address automatically, and click OK.
8. Now try connecting to Papercut and you should not have any issues.

For Macs

1. Click Apple> System Preferences > Network.

2. Select the connection for which you want to configure and click on Advanced

3. Select the DNS tab. The Google DNS addresses that you need to remove are as follows:

• For IPv4: 8.8.8.8 and/or 8.8.4.4.
• For IPv6: 2001:4860:4860::8888 and/or 2001:4860:4860::8844.

If you are connected to the google DNS you will see the following image:

4. Click ‘+’ once and then click ‘-’ twice until you see the google DNS addresses removed and the original DNS servers restored.

The Institute DNS servers should look identical to these:

5. Then click OK and Apply and close the tab.

6. Close the tab now and then try connecting to Papercut again.

If you still have issues reaching Papercut, stop by the Helpdesk with your device.  We are located in Casa Fuente, top floor, room 320.