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How to Turn Off the Clutter Folder in Outlook

In Outlook 2016, right-click on the Clutter folder and select Manage Clutter.

If you don’t see the Manage Clutter option, you should try turning off Focused Inbox first.

In webmail (recommended):

  1. At the top of the page, select Settings, and under Your app settings, select Mail > Layout > Focused Inbox. Choose Don’t sort messages.
  2. Refresh your browser.
  3. At the top of the page, select Settings, and under Your app settings, select Mail.
  4. Under Automatic processing, select Clutter.
  5. Either uncheck the box Separate items identified as clutter or select the option Don’t separate items identified as Clutter, depending on which option you see on the Clutter options page.
  6. Click Save to turn off Clutter.

The Clutter folder remains in Outlook even after you turn off the feature.


You can view Microsoft’s instructions on how to turn Clutter off and on, as well as how Clutter filters messages and how to view these messages. If you read messages, they won’t be classified as clutter in the future.

To read more about this issue, refer to this update on Microsoft’s plans for Clutter and Focused Inbox.

How to add to the Safe Senders list using Outlook

To add someone to the Safe Senders list using Windows Outlook (Mac Outlook users must use the steps for Office 365 below):

1. Right-click on any message in your Inbox and point to Junk, then to Junk E-mail Options.
2. Select the Safe Senders tab.
3. Click Add and enter the email address desired.
4. Click OK.
5. You might also want to check the two check boxes in this dialog box.
6. Click Apply and OK.

In Office 365:

1.  Log into Webmail at http://go.middlebury.edu/mail.
2.  Click on the Settings (gear) icon in the upper-right corner of the window.
3.  Select Mail.
4.  Select Block or Allow on the left side.
5.  Click the plus sign (+) next to the Safe Senders and Recipients list to add and email address.

How do I download Office 365 onto my personal computer/laptop/Mac

All MIIS faculty, staff and students can download a licensed copy of Office Suite apps onto their personal computer using their Middlebury credentials.

To download Office 365 apps, follow the steps below:

  1. Using your Middlebury email credentials (be sure to use @middlebury.edu), sign into office.com
  2. Click on ‘install office’ on the top right side of the screen
  3. Choose ‘Office 365 apps’
  4. Download will be automatic

How Do I Use Multi-Factor Authentication (MFA)?

Multi-Factor Authentication (MFA) is a security technology that helps protect your Middlebury account from potential compromise by requiring the use of more than just a username and password to prove your identity during login.

For more information, please visit http://go.middlebury.edu/mfa



How do I set up Outlook 2016 on Windows

Follow the instructions below to configure Outlook on your laptop/computer to send and receive MIIS emails.

(Note: If you do not have Outlook on your laptop, you can also access Outlook Webmail online following the instructions here.)

Skip steps 1-3 if you’re launching Outlook for the first time as it will automatically ask you if you want to create a new account.

1. Open Outlook.

2. Click to open the File tab.






3. From the File tab, click Info and then click Add Account.

4. When asked if you want to set up Outlook to connect to an email account, select Yes and then click Next.The Auto Account Setup wizard opens. Enter your name, your email address using your username@miis.edu, and your email password. Then, click Next.

A pop-up will appear for you to login to the Middlebury mail account. This time, input your username@middlebury.edu, and your email password, then click Sign in. Remember to change it to @middlebury.edu.

5. Outlook will complete the setup for your account, which might take several minutes. When you are notified that your account was successfully configured, click Finish.You may need to restart Outlook for the changes to take effect.

6. If the above steps do not work (or if you use another email client), you can manually set-up using the following settings:

Incoming IMAP server
User: <username>@middlebury.edu
Server: outlook.office365.com
Port: 993
Encryption Method: SSL

Outgoing SMTP server
Server name: smtp.office365.com
Port: 587
Encryption method: TLS

7. When all else fails, use Outlook Webmail.

How to Send a Fax

Electronic faxes can be sent using XMediusFAX. See this ITS article for more information.

GoldFax allows the MIIS community to send documents to an external fax number from your MIIS email. In essence you are emailing your document to GoldFax and they are faxing to the desired number.

How do I add my MIIS email account to my iPhone, iPad, or iPod Touch?

For the best results, we recommend that you update your iPhone, iPad, or iPod Touch to the latest iOS. At this time, the latest is iOS 10. For more information on updating your Apple products, please refer to Apple’s support article.

Following the steps below will help you set up your MIIS email on your iPhone, iPad, or iPod touch. We have included screenshots from setup on an iPhone, but the process is the same for the other devices.

1. On the Home Screen, tap on the “Settings” icon.

Settings app on Home Screen in iOS 10

2. Tap on “Mail”.


3. Tap on “Accounts”.

4. Tap on “Add Account.”

5. Select “Exchange”.


6. Enter your email address and password. On this screen, you may use @miis.edu for your email address. The Description field is specific to yourself and merely allows you to differentiate between your accounts in the Mail app, so choose something that will help you do that (e.g. “MIIS” or “MIIS Mail”). Tap Next.


7. Use these specific settings:

Email: username@miis.edu/username@middlebury.edu **
Server: outlook.office365.com
Domain: middlebury.edu
Username: username@middlebury.edu
Password: Your MIIS account password

**The “email” field is the reply-to address, so this is the address others will see when you email them. So depending on whether you prefer to use @middlebury.edu or @miis.edu, use your preference. The username field MUST be @middlebury.edu.

Tap Save, and the settings will be verified with the Exchange server. If you get an error message, check the details you have entered.


8. Select whether you want just your Mail to be synced on the device, or also your Contacts and Calendars (if you have any on your MIIS Exchange account). **Unless you keep an up-to-date list of contacts in Outlook, you should not synchronize contacts because your existing contacts on your iPhone, iPad, or iPod Touch will be deleted. The same goes for your calendar. If you use your device’s calendar to organize your schedule, you should not synchronize your calendar. Tap Save.


If you have any further questions, please contact the ITS Help Desk at helpdesk@miis.edu or (831) 647-6656, or come visit us on campus in Casa Fuente 320.

How do I send from my Gmail account using my Middlebury email address

Disclaimer: We provide these steps as a convenience to those who prefer to use Gmail as their email interface.  If your MIIS email password expires, or if you change it – you are responsible for updating your Gmail account with your new credentials.  ITS Helpdesk supports Microsoft Office 365 for its users and it’s expected that those choosing to use Gmail or another service will be responsible for maintaining authentication to that service.

That being said…

  1. Log in to your gmail account:

Image result for google login page

2. Click the “Settings” button at the top right corner of your gmail interface:

Image result for gmail settings

3. Find the item titled as “Send mail as” and then click “Add another email address you own”.

Image result for gmail settings accounts and import send email as

4. Now you can give this account a name and add your MIIS email account as: username@middlebury.edu Then click “Next Step”.

Image result for gmail add new account

5. Put in “smtp.office365.com” as the “SMTP Server” and “587” as the “Port”. Your username and password for the MIIS email should be put there too. Then select “Secured connection using TLS” and click “Add Account”.


6. Within several minutes, you should get an email from gmail with the verification code. You can either click on the link in the confirmation email or enter the code.

Image result for gmail add new account

7. Now……………TA-DA! Your MIIS email address should show up underneath your gmail address. You can select which email address to send mails from next time you log in to your gmail account now!

Image result for gmail accounts and import                 Image result for TA-DA

8. If you have any problem with doing this, you can always call IT Help Desk or visit us on the 3rd floor of Casa Fuente! Good luck~


How do I access my Middlebury email?


Login with your middlebury.edu email address.  Use the password you recently created.

It should redirect you to a Middlebury login page.

If not click this link https://outlook.com/owa/middlebury.edu.



Enter your Middlebury email address (username@middlebury.edu). Do not use ‘@miis.edu’ for your email address.  Then enter your current email password. If you haven’t set up, or you forgot your password, PLEASE READ how to activate (or reset) your password.

When you successfully log into your Middlebury email account for the first time, it will ask you to choose a time zone. We are in Pacific Time Zone (UTC-7)

How Do I Add the Monterey Travel Calendar to my Windows or Mac Outlook

The Monterey Travel Calendar assists in keeping track of people going back and forth between Monterey and Middlebury.

For Windows Outlook 2010

1. In Outlook, display the folder list by the clicking Folder List icon or the menu item in the lower section the left navigation menu. Additional folders display at the bottom of the folder section of the left nav window (where your Inbox, Sent, Deleted etc. are listed). Scroll to the bottom of the folder section.

1-fldrlistitem 1-fldrlisticon

2. Click the small triangle left of “Public Folders” to expand the Public Folders list. Then click the triangle left of “All Public Folders” to expand that list.


3. Scroll down to find the Monterey Travel Calendar.


4. Right click on the calendar and select Add to Favorites.


5. In the pop-up window click the Add button. Adding to favorites will make the calendar available where your own calendar is listed.


6. Go to the calendar section of Outlook and Monterey Travel Calendar is listed in the left nav under a sub-section called Other Calendars.


7. Click the check box left of the name to display the calendar.

 For Mac Outlook 2011

1. In Outlook, from the Tools menu, select Public Folders… The Folder Browser will display with a list of public folders and calendars.

Tools Menu Folder Browser

2. Scroll down the list and select Monterey Travel Calendar, then click the green Subscribe button in the upper left of the window.

3. Go back to the main calendar view.

4. On the View menu, make sure Navigation Pane is checked.

View Menu

5. In the Navigation Pane, check the box next to Monterey Travel Calendar which is listed under Subscribed Public Folders.

4 - Cal Nav

6. In Day, Work or Week view, you will see the Midd/MIIS travel entries in the “all day” row at the top of the calendar.


Sites DOT MIISThe Middlebury Institute site network.