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Problems connecting to Papercut and other campus resources

January 11, 2018

If you are unable to connect to campus resources such as Papercut, Printers and Library Databases it could your DNS settings.  See the guidelines below to ensure that your DNS settings are set to ‘Auto’ and you are not using outside servers, such as Google DNS.

For Windows

  1. Go to the Windows “Start” menu (the circular button on the bottom left of your screen)
  2. Type in Control Panel.
  3. Click Network and Internet > Network and Sharing Center > Change adapter settings.
  4. To change the settings:
    • To change the settings for a wireless connection, right-click Wireless Network Connection > Properties.
    • For an Ethernet connection, right-click Local Area Connection > Properties
  5. Select the Networking tab. Under This connection uses the following items, select Internet Protocol Version 4 (TCP/IPv4) or Internet Protocol Version 6 (TCP/IPv6).
  6. Click Properties.
  7. Google DNS servers have the following addresses:
    • For IPv4: 8.8.8.8 and/or 8.8.4.4.
    • For IPv6: 2001:4860:4860::8888 and/or 2001:4860:4860::8844.

If you see the image below, you are connected to a public google DNS.

 

  1. To remove this, select the Obtain DNS Server address automatically, and click OK.
  2. Now try connecting to Papercut and you should not have any issues.

For Macs

  1. Click Apple> System Preferences > Network.

2. Select the connection for which you want to configure and click on Advanced

3. Select the DNS tab. The Google DNS addresses that you need to remove are as follows:

  • For IPv4: 8.8.8.8 and/or 8.8.4.4.
  • For IPv6: 2001:4860:4860::8888 and/or 2001:4860:4860::8844.

If you are connected to the google DNS you will see the following image:

4. Click ‘+’ once and then click ‘-’ twice until you see the google DNS addresses removed and the original DNS servers restored.

The Institute DNS servers should look identical to these:

5. Then click OK and Apply and close the tab.

6. Close the tab now and then try connecting to Papercut again.

If you still have issues reaching Papercut, stop by the Helpdesk with your device.  We are located in Casa Fuente, top floor, room 320.

How to connect to the Middlebury College WiFi

May 22, 2017

As of June 4, 2017, the current Monterey campus wireless networks miis, miismobile, and miisguest will be retired (turned off) and two new wireless networks will be available to connect your wireless devices:

  • MiddleburyCollege – for anybody with a Middlebury hosted email account, i.e. if you have a Middlebury email account
  • MiddleburyGuest – for all guests not considered students, staff, or faculty.

Connecting to MiddleburyCollege

  1. If using a laptop, click the wireless icon (Wirelessicon-win10.jpg) located on the far right of the task bar along the bottom of your screen. On a mobile phone, go to the WiFi set-up panel.
  2. Click MiddleburyCollege, then click Connect.
  3. If you are prompted for Network Authentication, enter your [username]@middlebury.edu email account name and your usual email password.  When you Connect/Join the new network, accept the certificate if asked for this. For example:

WiFi Name: MiddleburyCollege

Username: jsmith@middlebury.edu

Password: ********

Connecting to MiddleburyGuest

  1. Turn on your wireless device then select the MiddleburyGuest wireless network.
  2. Accept the certificate and you will be connected.

Please note the guest WiFi has limited access to college resources. Current staff, faculty, and students should use the Middlebury College WiFi.

Should you have any questions, contact the ITS Help Desk at 831-647-6656 or by email at helpdesk@middlebury.edu.

How to Send a Fax

April 21, 2017

Electronic faxes can be sent using XMediusFAX. See this ITS article for more information.

GoldFax allows the MIIS community to send documents to an external fax number from your MIIS email. In essence you are emailing your document to GoldFax and they are faxing to the desired number.

How do I send from my Gmail account using my Middlebury email address

August 25, 2016

Disclaimer: We provide these steps as a convenience to those who prefer to use Gmail as their email interface.  If your MIIS email password expires, or if you change it – you are responsible for updating your Gmail account with your new credentials.  ITS Helpdesk supports Microsoft Office 365 for its users and it’s expected that those choosing to use Gmail or another service will be responsible for maintaining authentication to that service.

That being said…

  1. Log in to your gmail account:

Image result for google login page

2. Click the “Settings” button at the top right corner of your gmail interface:

Image result for gmail settings

3. Find the item titled as “Send mail as” and then click “Add another email address you own”.

Image result for gmail settings accounts and import send email as

4. Now you can give this account a name and add your MIIS email account as: username@middlebury.edu Then click “Next Step”.

Image result for gmail add new account

5. Put in “smtp.office365.com” as the “SMTP Server” and “587” as the “Port”. Your username and password for the MIIS email should be put there too. Then select “Secured connection using TLS” and click “Add Account”.

capture

6. Within several minutes, you should get an email from gmail with the verification code. You can either click on the link in the confirmation email or enter the code.

Image result for gmail add new account

7. Now……………TA-DA! Your MIIS email address should show up underneath your gmail address. You can select which email address to send mails from next time you log in to your gmail account now!

Image result for gmail accounts and import                 Image result for TA-DA

8. If you have any problem with doing this, you can always call IT Help Desk or visit us on the 3rd floor of Casa Fuente! Good luck~

 

How to manually connect to Wi-Fi on Windows 10

August 28, 2015

1. Right click the Wireless Network Connection icon on the Taskbar.

2. Click Open Network and Sharing Center.

3. Click Set up a new connection or network 0

4. Click Manually connects to a wireless network, then click next. 1

5. Under Information for the wireless network you want to add

a) Enter MiddleburyCollege into the Network name field.

b) Select WPA2-­‐Enterprise in the Security type dropdown menu.

c) Select AES in the Encryption type dropdown menu.

d) Check to select Start this connection automatically.

e) Click Next.

 

 

6. Click Change connection settings.

 

7. The Connection tab should look like this:

 

 

8. Click on the Security tab, then Settings.

10

9. Uncheck Varify the server’s identity by validating the certificate, then click the Configure button.

7

10. Make sure the Automatically use my Windows logon name and password (and domain if any) checkbox is unchecked. Finally click OK.

8

11. Click OK to close Protected EAP Properties.

12. In the Security tab, click on Advanced Settings.

8

13. Check Specify Authentication mode and choose User Authentication. Click OK.

9

14. Click OK to close MiddleburyCollege Wireless Network properties.

15. Click Close to complete the setup.

A network dialog box will appear. If not, find the WiFi called MiddleburyCollege. Enter your username and password (same as your email account). And then click OK. The username should be “MIDD\your_username”(MIDD\tsmith for example)

11

You should now be connected to the MiddleburyCollege network!

 

 

Troubleshooting WiFi on Windows 7

April 21, 2014

Because you use your username and password to log into the MiddleburyCollege wifi network, you need to make your computer forget your old password and remember your new one… like starting over fresh.

First, make your computer forget your old password.

  1. Navigate to the lower right corner of your screen and click on where it displays all available wifi networks. Click Open Network and Sharing Center.
    Capture5
  2. Click Manage wireless networks.
    w72
  3. Select the MiddleburyCollege network and then click Remove.
    Capture6
  4. Click Yes.
    Capture7

Now that the MiddleburyCollege network is removed from your wireless networks, you will have to manually re-add it.

  1. Click Add.
    Capture8
  2. Click Manually create a network profile.
  3. Under Information for the wireless network you want to add:
    1. Enter MiddleburyCollege into the Network name field.
    2. Select WPA2-­‐Enterprise in the Security type dropdown menu.
    3. Select AES in the Encryption type dropdown menu.
    4. Check to select Start this connection automatically.
    5. Click Next.
  4. Click Change connection settings.
  5. The Connection tab should look like this:
    Capture1
  6. Click on the Security tab, then Settings.
  7. Uncheck Validate server certificate, then click Configure.
    capture10
  8. Uncheck the Automatically use my Windows logon name and password (and domain if any) checkbox. Finally click OK.
  9. Click OK to close Protected EAP Properties.
  10. In the Security tab, click on Advanced Settings.
    Capture2
  11. Check Specify Authentication mode and choose User Authentication from the dropdown menu. Click OK.
  12. Click OK to close MiddleburyCollege Wireless Network properties.
  13. Click Close to complete the setup.

Once you have completed the configuration steps in the above section, you should see a bubble appear in the lower right corner of your task bar. You can then follow the below steps to connect to the network.

  1. Click on the bubble Additional information is required to connect to MiddleburyCollege prompted in your task bar.
    Capture3
  2. A network dialog box will appear. Enter your username and password (same as your email account, without the “@miis.edu”). And then click OK.
    Capture4

You should now be connected to the MiddlebuyCollege network!

I changed my MIIS email password and now my Wifi doesn’t work! (Mac)

April 18, 2014

Every MIIS student, faculty, and staff member connects to the on-campus Wifi using their MIIS username and password. When you reset your password every 6 months, you need to change the stored password that your computer remembers for when you need Wifi on campus.

To fix your MiddleburyCollege Wifi on your Mac, please follow these steps.

1. Using the Spotlight feature, search for Keychain Access. This is where you can access all of your computer’s saved passwords.
Screenshot 2014-04-18 11.18.25

2. Once you are in Keychain Access, search for “MiddleburyCollege” to find your stored password. Under “Kind,” look for the 802.1x password. The date associated with this password should be from a few months ago (or from whenever you entered your MiddleburyCollege Wifi credentials for the first time).

3. Once you have found it, delete this password.

4. Once you have deleted your old password, you must replace it with the new password you just created. This is just like signing onto the MiddleburyCollege Wifi for the first time. Open Network Preferences, either by clicking on the Wifi icon in the upper righthand corner, or through System Preferences.

5. Upon trying to join the MiddleburyCollege network, you will be prompted to enter your new password. Once you are done, hit join!

(If this still doesn’t work, try midd\username in the Username field.)

**Keep in mind that you will need to change your saved password on all your devices (web browser, smartphone, tablet, etc). If you have any problems with this, bring your computer to the ITS HelpDesk (CF 320) or call us  (831) 647-6656.

 

 

How do I connect Windows 7 to Middlebury College WiFi?

August 17, 2012

Note: these steps are to be used only if you are unable to connect Windows 7 to WiFi using the standard procedure here:  http://sites.miis.edu/kb/2017/05/22/how-to-connect-to-the-miis-wifi/

  1. Click the Wireless Network Connection icon on the Taskbar. The Wireless Network Connection Status dialog box opens.
  2. Click Open Network and Sharing Center.Capture9
  3. Click Manage wireless networks.
  4. On the next screen click Add.Capture8
  5. Click Manually create a network profile.
  6. Under Information for the wireless network you want to add
    1. Enter MiddleburyCollege into the Network name field.
    2. Select WPA2-­‐Enterprise in the Security type dropdown menu.
    3. Select AES in the Encryption type dropdown menu.
    4. Check to select Start this connection automatically.
    5. Click Next.
  7. Click Change connection settings.
  8. The Connection tab should look like this:Capture1
  9. Click on the Security tab, then Settings.
  10. Uncheck Validate server certificate, then click the Configure button. capture10
  11. Uncheck the Automatically use my Windows logon name and password (and domain if any) checkbox. Finally click OK.
  12. Click OK to close Protected EAP Properties.
  13. In the Security tab, click on Advanced Settings.Capture2
  14. Check Specify Authentication mode and choose User Authentication. Click OK.
  15. Click OK to close MiddleburyCollege Wireless Network properties.
  16. Click Close to complete the setup.

Once you have completed the configuration steps in the above section, you should be able to see a bubble pop up in the lower right hand corner of your task bar. You can then follow the below steps to connect to the network.

  1. Click on the bubble Additional information is required to connect to MiddleburyCollege prompted in your task bar.Capture3
  2. A network dialog box will appear. Enter your username and password (same as your email account). And then click OK.Capture4

You should now be connected to the MiddleburyCollege WiFi network!

How do I connect my Mac to the MiddleburyCollege wireless network

August 17, 2012

Most of the time, to use the MiddleburyCollege wireless network, all you need to do is the following:

  1. Click on the AirPort icon on the right end of the menu bar at the top of your screen.
  2. Select “MiddleburyCollege” from the list.
  3. Enter your MIIS username (do not enter your full email address) and password (same as your MIIS email log-in), then click on Join.
  4. You are all set!

However, if the above procedure does not work for you, follow the steps below.

  1. Click on Airport icon on right-upper toolbar.
  2. From the drop-down menu, select Join Other Network
  3. Type MiddleburyCollege in the Network Name field.
  4. Select WPA Enterprise or WPA2 Enterprise from the Security drop-down menu.
  5. Enter your network username and password (the same as your email account) in the User Name and Password fields, respectively.
  6. Click on Remember this network check-box.
  7. Click on Join to join the network.

 

How do I connect my iPhone/iPad to the wireless network?

August 17, 2012

Most of the time to use the Middlebury wireless network, all you need to do is the following:

1. On the home screen, tap Settings

2. On the following screen, tap Wi-Fi

3. Select “MiddleburyCollege“.

4. Enter your Middlebury account name and password (same as your email username and password), then tap Join.

5. If you are prompted to accept a certificate, tap Trust.

If the above procedure does not work, follow the steps below:

1. On the home screen, tap Settings.2. Select Wi-Fi.3. On the next screen, tap Other…

4. Enter “MiddleburyCollege” in the Name field, then tap Security.

5. Choose WPA2 Enterprise or WPA Enterprise, then tap Other Network.

6. Enter your Middlebury username and password (same as your email username and password), then tap Join.

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