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Problems connecting to Papercut and other campus resources

If you are unable to connect to campus resources such as Papercut, Printers and Library Databases it could your DNS settings.  See the guidelines below to ensure that your DNS settings are set to ‘Auto’ and you are not using outside servers, such as Google DNS.

For Windows

  1. Go to the Windows “Start” menu (the circular button on the bottom left of your screen)
  2. Type in Control Panel.
  3. Click Network and Internet > Network and Sharing Center > Change adapter settings.
  4. To change the settings:
    • To change the settings for a wireless connection, right-click Wireless Network Connection > Properties.
    • For an Ethernet connection, right-click Local Area Connection > Properties
  5. Select the Networking tab. Under This connection uses the following items, select Internet Protocol Version 4 (TCP/IPv4) or Internet Protocol Version 6 (TCP/IPv6).
  6. Click Properties.
  7. Google DNS servers have the following addresses:
    • For IPv4: and/or
    • For IPv6: 2001:4860:4860::8888 and/or 2001:4860:4860::8844.

If you see the image below, you are connected to a public google DNS.


  1. To remove this, select the Obtain DNS Server address automatically, and click OK.
  2. Now try connecting to Papercut and you should not have any issues.

For Macs

  1. Click AppleSystem Preferences > Network.

2. Select the connection for which you want to configure and click on Advanced

3. Select the DNS tab. The Google DNS addresses that you need to remove are as follows:

  • For IPv4: and/or
  • For IPv6: 2001:4860:4860::8888 and/or 2001:4860:4860::8844.

If you are connected to the google DNS you will see the following image:

4. Click ‘+’ once and then click ‘-’ twice until you see the google DNS addresses removed and the original DNS servers restored.

The Institute DNS servers should look identical to these:

5. Then click OK and Apply and close the tab.

6. Close the tab now and then try connecting to Papercut again.

If you still have issues reaching Papercut, stop by the Helpdesk with your device.  We are located in Casa Fuente, top floor, room 320.

How to connect to the Middlebury College WiFi

As of June 4, 2017, the current Monterey campus wireless networks miis, miismobile, and miisguest will be retired (turned off) and two new wireless networks will be available to connect your wireless devices:

  • MiddleburyCollege – for anybody with a Middlebury hosted email account, i.e. if you have a Middlebury email account
  • MiddleburyGuest – for all guests not considered students, staff, or faculty.

Connecting to MiddleburyCollege

  1. If using a laptop, click the wireless icon (Wirelessicon-win10.jpg) located on the far right of the task bar along the bottom of your screen. On a mobile phone, go to the WiFi set-up panel.
  2. Click MiddleburyCollege, then click Connect.
  3. If you are prompted for Network Authentication, enter your [username]@middlebury.edu email account name and your usual email password.  When you Connect/Join the new network, accept the certificate if asked for this. For example:

WiFi Name: MiddleburyCollege

Username: jsmith@middlebury.edu

Password: ********

Connecting to MiddleburyGuest

  1. Turn on your wireless device then select the MiddleburyGuest wireless network.
  2. Accept the certificate and you will be connected.

Please note the guest WiFi has limited access to college resources. Current staff, faculty, and students should use the Middlebury College WiFi.

Should you have any questions, contact the ITS Help Desk at 831-647-6656 or by email at helpdesk@middlebury.edu.

How do I recover a deleted file from a server on Windows?

Recovering a File Deleted From a Server

Have you ever deleted or over-written a file stored on a file server and wished you hadn’t? Did you know that you can get deleted or previous versions of files back without calling the Helpdesk to request a file recovery?

Here’s how:

  1. Click Computer.
  2. Navigate to the folder above the one that contained the deleted file.

For instance, if the path to the file you want to recover was miisfiles\Departments\Information Technology\Helpdesk\filename you would open the miisfiles\Departments\Information Technology\ folder so you could see the Helpdesk folder.

  1. Right-click on the folder in which the file resided before deletion. In the example above, you would right-click on Helpdesk.
  2. From the pop-up menu, select Properties. The Properties dialog box will open.
  3. Click the Previous Versions tab. The Properties dialog box will look like the one below. It points to snapshots of the folder contents taken six times a day for the previous 12 days.
    Folder versions
  4. You can recover a previous version of one or more files — or an entire folder — in the following way:
  5. Select the Folder version desired, then click Open. The folder contents appear. Double-click the file you want to recover and then use the File/Save As command to save it to a different location or filename.

How do I map to the S-Drive on a Mac?

This page has specific instructions for connecting to and using file servers in the Macintosh operating system.  Link to Windows instructions.

Connecting to a File Server Using a Mac

  1. Connect to the “Middlebury College” WiFi network or available ethernet jack. If you are off-campus, you will have to connect to VPN before continuing.
  2. Open the Finder by clicking on the desktop.
  3. From the Go menu select Connect to Server. The Connect to Server dialog box will appear. Alternatively, press Cmd+K when Finder is active.
  4. In the Server Address field type the following: cifs://miisfiles.middlebury.edu/miisfiles
  5. Click the + button to add the address to your “Favorite Servers” list.
  6. Click Connect.
  7. You may be asked to provide your login credentials. If so:
    • In the Name field type your Middlebury username.
    • In the Password field type your Middlebury password.
    • Click OK.
  8. A Finder window will open, displaying all the folders available on Middfiles and a new volume will appear on your desktop. (If the volume does not appear, choose Finder, then Preferences. Click the General tab, then check the box to display Connected Servers.)

Move a File to your Storage Folder

  1. Connect to the server using the instructions above.
  2. Using the Finder window, navigate to the Middfiles folder where you want to copy your file.
  3. Open an additional Finder window by clicking File, then New Finder Window.
  4. In the new Finder window, navigate to the file you wish to copy.
  5. Right-click the file icon then select Copy (the filename will be displayed).
  6. Return to the Middfiles Finder window, right-click anywhere in the window, then select Paste Item. Your file should now appear in the window.

Save a File to your Storage Folder from an Application

  1. Connect to the server using the instructions above.
  2. Pull down the File menu of your application then select Save As. A dialog box will open.
  3. Navigate to the Middfiles folder in which you want to save your file.
  4. Provide a file name in the Save As field.
  5. Click Save.

Create an Alias for Quick Access to your Server Folder

You can speed up the process of connecting to a server by making an alias to the server. Please note that the alias will only work when you are connected to the College network.

To create an alias:

  • Drag icons to the Favorites section of the Sidebar (left navigation pane normally visible in Finder when you open a New Finder Window from the File menu) to provide easy open/save-as access from your applications.
  • Drag the icon of the server to your Dock, next to the Trash icon.

To connect to the server, click the icon on your Dock or Sidebar.

Remove an Outdated Alias from the Dock or Sidebar

If an alias stops working, it may be necessary to recreate it. First, remove the old alias:

  • by dragging it to the Trash.
  • by right-clicking it, then choosing Remove from Sidebar or Remove from Dock.

Follow the steps above to connect to a file server then create a new alias.

How do I set up a VPN connection?

What is VPN?

VPN stands for Virtual Private Network; see the Wikipedia article on VPN for more general info. Active faculty, staff and students can use VPN to access resources on the Middlebury network that are normally unavailable from off campus, such as Banner INB or fast connections to Middfiles. (Access to library subscription e-resources is the major exception. That requires EZproxy and is described here.)

We have a new VPN client called Junos Pulse for Windows, OSX, Android, and iOS. The client installer files for Mac and Windows can be found in Middfiles under Software\Public\Junos Pulse.

Windows Instructions

  1. Verify your version of Windows.
    • Windows 8 users should update to version 8.1, and need to use the built-in VPN client. Go to Settings > Network > Add VPN client. Choose Juniper Networks Junos Pulse as your VPN Provider, but Do NOT install the Pulse client on Windows 8! Use vpn.middlebury.edu as the server name.
    • Windows 7 users should check to see if they have the 64-bit edition (see How to tell if your version of Windows is 32-bit or 64-bit).
  2. Windows 7 users download the installer from Software\Public\Junos Pulse; you want the file named: j-pulse-win-*-64bitinstaller.msi (or -32bitinstaller.msi for 32-bit Windows.)
  3. Install the software. You don’t need to select any special options during the install. The default checkbox at the end will launch Junos Pulse at the end of the install.
  4. Look for the new gray 6-petaled icon down in the tray in the lower-right (it’s so small it might just look like a hexagon). If it’s not appearing, try clicking on the white up-arrow to show the rest of your tray icons.
  5. Click on it and choose “Open Pulse”
  6. On the box (your list of “connections”, which is currently blank), click the [+] button next to “Connections” to add a new connection.
    1. For name, call it whatever you want. (Example: “Middlebury College VPN”)
    2. For server URL, use: https://vpn.middlebury.edu
  7. Click either the [Connect] button (which will add it to your saved connections and connect immediately), or [Add] (to save it and connect later)
  8. Once added, your new connection will appear in the list beneath “Connections”. Click on the [Connect] button next to it to connect.
  9. You will be prompted for your username (just use your network username. Don’t prefix it with the domain or anything) and password, along with an optional checkbox to Save settings. For security reasons, we recommend NOT saving your password.
  10. Once connected, the box will say as much and then vanish after a few moments. The Junos Pulse icon in the tray will go from gray to colored (blue with an orange top petal)
  11. To disconnect, click on the flower icon, then the VPN name, and then “Disconnect”

Once you have a saved connection, in the future you can just click on the Junos Pulse icon in the tray and select it from the pop-up.

Mac Instructions

  1. Download the installer from Software/Public/Junos Pulse; you want the file named: j-pulse-mac-*-installer.dmg. Double-click to open it.
  2. When the disk image mounts and opens, right-click on the file JunosPulse.mpkg and select Open.
  3. Just step through the install. There is no need to select or change anything.
  4. Once installed, you’ll find the Junos Pulse client under Applications (you may want to drag and drop it to the desktop or dock to create an alias for easier access). Launch this.
  5. On the box that appears (your list of “connections”, which is currently blank), click on the [+] button in the lower-left to add a new connection.
    1. For name, call it whatever you want. (Example: “Middlebury College VPN”)
    2. For server URL, use: https://vpn.middlebury.edu
  6. Click either the [Connect] button (which will add it to your saved connections and connect immediately), or [Add] (to save it and connect later)
  7. Once added, your new connection will appear in the list beneath “Connections”. Click on the [Connect] button next to it to connect.
  8. You will be prompted for your username (just use your network username. Don’t prefix it with the domain or anything) and password, along with an optional checkbox to Save settings. For security reasons, we recommend NOT saving your password.
  9. You should now see a six-petaled icon in your top menu bar. On the Mac, it seems backwards from Windows: colored (blue with 1 orange petal) means you’re NOT connected to the VPN. Gray with a green checkmark means you’re connected to the VPN
  10. Once connected, you can close the Junos Pulse window. The icon in the menu bar represents the running Junos Pulse client.
  11. To disconnect, click on the flower icon, then the VPN name, and then “Disconnect”

Once you have a saved connection, in the future you can just click on the Junos Pulse flower icon in the top menu bar and select it from the pop-up.

Android Instructions

  1. Install the app from https://play.google.com/store/apps/details?id=net.juniper.junos.pulse.android or search on the Google Play Store
  2. Launch the app and click on the [Add Connection] button
  3. For the Connection name, call it whatever you want. (Example: “Middlebury College VPN”)
  4. For URL, use: https://vpn.middlebury.edu
  5. For Username, just use your network username. Don’t prefix it with the domain or anything.
  6. “Uses certificate” is left unchecked and “Realm” and “Role” can be left blank
  7. Click the [Create Connection] button at the bottom (scroll down if you don’t see it)
  8. You’ll be taken back to the main screen. Now just click on the [Connect] button.
  9. You’ll get prompted for your username and password. Username should already be filled in from before, so enter in your network password then click the green [Sign in] button at the bottom.
  10. You will get a warning box for “Attention: Junos Pulse attempts to create a VPN connection”, etc. Check the box for “I trust this application” then the [OK] button.
  11. Once it has finished connecting, you should have a key icon in your notification area (either the top or bottom of your screen, depending on model). Show notifications (swipe down or tap) then select the item for “VPN is activated by Junos Pulse” to check the status or disconnect.

 iOS Devices (iPhone, iPad, etc.)

  1. Launch App Store on your iOS device. Locate and install the app Junos Pulse
  2. Launch the app. The Configuration dialog box will appear.
  3. Touch Add New Configuration. The Add dialog box will appear.
    • For Name: Call it whatever you want. (Example: “Middlebury College VPN”)
    • For URL: Use https://vpn.middlebury.edu
    • For Username: Use your network username. Don’t prefix it with the domain or anything.
    • For Authentication: Use the default Password
    • Realm and Role can be left blank.
  4. Touch the Save button at the top right of the dialog box
  5. You will be taken back to the main screen. Touch the Connect button.
  6. You will be prompted for your username and password. Username should already be filled in. Enter your network password then touch the green Sign In button.
  7. You will see messages about Authenticating then Connecting to VPN.
  8. You will be taken back to the main screen. The Connect button should now read Disconnect and you will have a Status icon to the right of that button. You can touch the Status button to get information about the connection.
  9. To end the session, touch the Disconnect button. You will see the message “Stopping VPN” and be taken back to the main screen.

 Troubleshooting VPN

Please see the Troubleshooting VPN page.

How do I map to the S: Drive using Windows?

Disclaimer: This knowledge base entry has been copied from the Middlebury knowledge base and adapted to match the needs of MIIS students, faculty, and staff.

Link to Macintosh instructions.

Connecting to a File Server Using a Windows Computer

Note: Campus computers at MIIS connect automatically when you log-in – check the section on usage below first. For your personal computer, or if your network drives disappear, follow these instructions:

  1. You will need to be on a networked desktop or MiddleburyCollege WiFi.  If you are off-campus, you will have to connect to VPN before continuing.
  2. Open File Explorer and right-click on “This PC”.
  3. Select “Map Network Drive” from the drop-down menu. The “Map Network Drive” window opens.
  4. In the “Drive” drop-down list, select “S:” or any unused drive letter.
  5. In the “Folder” field type \\miisfiles.middlebury.edu\miisfiles
  6. To reconnect to the server each time you start your computer, click to check “Reconnect at login”. This is helpful if you will use the file server on a regular basis.
  7. If you are using a personally owned computer, you must do the following. This is also useful for persons who maintain files for a department or organization.
    1. Click “Connect using different credentials” (or “Different user name” for XP). The “Connect As” dialog box opens.
    2. In the “User name” field, type your College username in midd\username format.
    3. In the “Password” field, type your network password.
    4. Click OK. The “Connect As” dialog box closes.
  8. Click Finish.

Mapping a network drive creates a connection between your computer and the file server. Then you can move files back and forth to the network just like you would with a USB flash drive or other storage media.

The Contents of Miisfiles

When you open File Explorer and double-click on MIISFiles (S:) (\\miisfiles.middlebury.edu\miisfiles) you will see a list of folders like this:

File structure

More information is available about the content and structure of Middfiles.

Using a Mapped Network Drive

To save time, create a shortcut to the file server space.

  1. Double-click the My Computer (on XP) or Computer (Windows 7)  icon on your desktop or Start Menu.
  2. Right-click the desired file server space, and select Create Shortcut from the pop-up menu.
  3. The Shortcut window displays the message Windows cannot create a shortcut here. Do you want the shortcut to be placed on the desktop instead? Click Yes, the shortcut appears on the desktop.
  4. To connect to a file server after your computer has been restarted, simply double-click the shortcut to it on your desktop.

Once a drive is mapped you can save files to your storage space by using a drag-and-drop method or by saving files directly to it from an application.

Disconnect a Mapped Network Drive

It shouldn’t be necessary to disconnect a mapped network drive unless you will be working off-campus without VPN. In this situation (off-campus + no VPN) disconnecting a network drive may speed-up your computer.

  1. Double-click the My Computer icon on your desktop.
  2. Right-click on the icon for the drive, then select Disconnect from the pop-up menu. The icon for the drive disappears from the My Computer window.

Saving a File to a File Server Folder Using a Windows Computer

Networked file servers are provided at Middlebury College to give everyone a personal folder for data storage and to facilitate file sharing for coursework and by administrative departments. To save a file in these storage spaces you must be connected to the server then move the file to the storage folder or save the file from an application.

The most widely-used file server folders are located on the miisfiles file server.

  1. Double-click the Computer icon on the desktop (on Windows 7, this icon is on the Start menu).
  2. Double-click MIISFiles (S:) (\\miisfiles.middlebury.edu\miisfiles)
    • Departments is used for departmental file sharing and storage.

Create Shortcuts to Frequently Used Folders

You may want to create shortcuts to file server folders that you use regularly.

  1. Navigate to the Computer window until you can see the destination folder you desire.
  2. Right-click the folder then select Create Shortcut from the pop-up menu.
  3. A message may display saying Windows cannot create a shortcut here. Do you want the shortcut to be placed on the desktop instead? Click Yes.

Double-click the shortcut icon when you want to open the folder.

Windows 8.1 – Additional Resources

If your computer runs Windows 8.1 and you would like more specific instructions about how to map a network drive and create a shortcut, see Microsoft’s documentation on how to map a network drive in Windows 8.1.

Troubleshooting WiFi on Windows 7

Because you use your username and password to log into the MiddleburyCollege wifi network, you need to make your computer forget your old password and remember your new one… like starting over fresh.

First, make your computer forget your old password.

  1. Navigate to the lower right corner of your screen and click on where it displays all available wifi networks. Click Open Network and Sharing Center.
  2. Click Manage wireless networks.
  3. Select the MiddleburyCollege network and then click Remove.
  4. Click Yes.

Now that the MiddleburyCollege network is removed from your wireless networks, you will have to manually re-add it.

  1. Click Add.
  2. Click Manually create a network profile.
  3. Under Information for the wireless network you want to add:
    1. Enter MiddleburyCollege into the Network name field.
    2. Select WPA2-­‐Enterprise in the Security type dropdown menu.
    3. Select AES in the Encryption type dropdown menu.
    4. Check to select Start this connection automatically.
    5. Click Next.
  4. Click Change connection settings.
  5. The Connection tab should look like this:
  6. Click on the Security tab, then Settings.
  7. Uncheck Validate server certificate, then click Configure.
  8. Uncheck the Automatically use my Windows logon name and password (and domain if any) checkbox. Finally click OK.
  9. Click OK to close Protected EAP Properties.
  10. In the Security tab, click on Advanced Settings.
  11. Check Specify Authentication mode and choose User Authentication from the dropdown menu. Click OK.
  12. Click OK to close MiddleburyCollege Wireless Network properties.
  13. Click Close to complete the setup.

Once you have completed the configuration steps in the above section, you should see a bubble appear in the lower right corner of your task bar. You can then follow the below steps to connect to the network.

  1. Click on the bubble Additional information is required to connect to MiddleburyCollege prompted in your task bar.
  2. A network dialog box will appear. Enter your username and password (same as your email account, without the “@miis.edu”). And then click OK.

You should now be connected to the MiddlebuyCollege network!

I changed my MIIS email password and now my Wifi doesn’t work! (Mac)

Every MIIS student, faculty, and staff member connects to the on-campus Wifi using their MIIS username and password. When you reset your password every 6 months, you need to change the stored password that your computer remembers for when you need Wifi on campus.

To fix your MiddleburyCollege Wifi on your Mac, please follow these steps.

1. Using the Spotlight feature, search for Keychain Access. This is where you can access all of your computer’s saved passwords.
Screenshot 2014-04-18 11.18.25

2. Once you are in Keychain Access, search for “MiddleburyCollege” to find your stored password. Under “Kind,” look for the 802.1x password. The date associated with this password should be from a few months ago (or from whenever you entered your MiddleburyCollege Wifi credentials for the first time).

3. Once you have found it, delete this password.

4. Once you have deleted your old password, you must replace it with the new password you just created. This is just like signing onto the MiddleburyCollege Wifi for the first time. Open Network Preferences, either by clicking on the Wifi icon in the upper righthand corner, or through System Preferences.

5. Upon trying to join the MiddleburyCollege network, you will be prompted to enter your new password. Once you are done, hit join!

(If this still doesn’t work, try midd\username in the Username field.)

**Keep in mind that you will need to change your saved password on all your devices (web browser, smartphone, tablet, etc). If you have any problems with this, bring your computer to the ITS HelpDesk (CF 320) or call us  (831) 647-6656.



How to Grant Access to Network Department/Project Folders via Outlook

Access to department or special project folders (S: drive) is controlled by membership in group lists. A person in the department or project is assigned ownership of the list and can add/remove members. Editing is done via the Address Book in Outlook.

All lists are prefixed with MFS-, for MIIS File System, followed the department/project name. Some lists are appended with WS to control workstudys access to a folder.

  1. In Outlook open the Address Book from the Home tab. The button is at the far right side, or press Ctrl+Shift+B.
  2. In the Search box type MFS-, followed by the first letter of the department to quickly find the list.
  3. Double-click on the list to open the list properties. Among other information, this will display the owner of the list and a button to modify the membership.
  4. Click on Modify Members… to open the Membership window.
  5. Click Add and another window to the Address Book will open.
  6. Type the last name of the person. When you find the name double click on it and it will be entered in the Add field at the bottom of the window. Repeat the search and double click until all people are added.
  7. Click Ok to complete the Add.
  8. Click OK to close the Membership window. Then Click Ok to close the list properties. Lastly, click the red X to close the Address Book.

To remove members select the name in the Membership window and click the Remove button (step 5).

Sites DOT MIISThe Middlebury Institute site network.