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How do I reset the PIN on my Cisco Phone?
1. Login to the Self Care Portal using your Middlebury credentials at the link: http://myphone.middlebury.edu
2. Choose the Voicemail tab, then Choose the Launch Voicemail Inbox button
3. Click on Messaging Assistant
4. Choose the “Passwords” dropdown menu, then “Change PIN”
How do I install Jabber for Windows
Jabber is software faculty and staff can use to control their phone extension. They can receive and make calls, and manage voicemail on a PC, Mac, iPhone or Android phone using Jabber.
Please note you must install the E911 Software Locator (ESL) along with Jabber.
Software Location
The software is located at on our S: drive at S:\Software\Public\Jabber\Win.
- E911SoftphoneLocator-Windows.msi
- CiscoJabber-12.6-Windows.msi (latest version as of 3/31/20)
It’s best to copy this software to your desktop and run from there. You can delete them once installed.
E911 Softphone Locator
When installing the ESL software, at the Protocol screen, check SSL/TLS 
At the Gateway Settings box use the following settings
Primary EGW: egw-01.middlebury.edu Primary Port: 443 Secondary EGW: egw-02.middlebury.edu Secondary Port: 443
At the IP-PBX settings enter the number one, 1. On the remaining screens, use the suggested default.
Jabber
Follow the prompts for installing Jabber accepting all the defaults. After it installs, log into Jabber using your @middlebury.edu credentials, e.g. jsmith@middlebury.edu with your usual password.
To use Jabber on your computer to make calls you will need a computer that has a mic, via an attached webcam, usb headset, or a built-in mic.
You may also want to set Jabber not to start calls with video. From the gear icon in the Jabber main windows, select Options, Calls.
Documentation for using Jabber can be found here.
How do I install Jabber for Mac
Jabber is software faculty and staff can use to control their phone extension. They can receive and make calls, and manage voicemail on a PC, Mac, iPhone or Android phone using Jabber.
Please note you must install the E911 Software Locator (ESL) along with Jabber.
Software Location
The software is located at on our S: drive at smb://miisfiles.middlebury.edu/miisfiles/Software/Public/Jabber/Mac. From the Finder Go menu use Connect to server, (⌘K). If you are off campus, you will need VPN or go to: https://go.middlebury.edu/webaccess
- E911SoftphoneLocator-Mac.pkg
- CiscoJabber-12.6.1.pkg
It’s best to copy this software to your Mac desktop and run from there.
E911 Softphone Locator
When installing the ESL software follow the prompts. At the following screen, uncheck the RLM option 
At the configuration box use the following settings
Protocol: SSL/TLS(Encrypted) Primary EGW: egw-01.middlebury.edu Primary Port: 443 Secondary EGW: egw-02.middlebury.edu Secondary Port: 443 IP-PBX ID: 1
Jabber
Follow the prompts for installing Jabber accepting all the defaults. After it installs, log into Jabber using your @middlebury.edu credentials, e.g. jsmith@middlebury.edu with your usual password.
To use Jabber on your computer to make calls you will need a computer that has a mic, via an attached webcam, usb headset, or a built-in mic.
You may also want to set Jabber not to start calls with video. From the gear icon in the Jabber main windows, select Options, Calls.
Documentation for using Jabber can be found here.
How do I add my MIIS email account to my iPhone, iPad, or iPod Touch?
For the best results, we recommend that you update your iPhone, iPad, or iPod Touch to the latest iOS. At this time, the latest is iOS 10. For more information on updating your Apple products, please refer to Apple’s support article.
Following the steps below will help you set up your MIIS email on your iPhone, iPad, or iPod touch. We have included screenshots from setup on an iPhone, but the process is the same for the other devices.
1. On the Home Screen, tap on the “Settings” icon.
2. Tap on “Mail”.
3. Tap on “Accounts”.
4. Tap on “Add Account.”
5. Select “Exchange”.
6. Enter your email address and password. On this screen, you may use @miis.edu for your email address. The Description field is specific to yourself and merely allows you to differentiate between your accounts in the Mail app, so choose something that will help you do that (e.g. “MIIS” or “MIIS Mail”). Tap Next.
7. Use these specific settings:
Email: username@miis.edu/username@middlebury.edu **
Server: outlook.office365.com
Domain: middlebury.edu
Username: username@middlebury.edu
Password: Your MIIS account password
**The “email” field is the reply-to address, so this is the address others will see when you email them. So depending on whether you prefer to use @middlebury.edu or @miis.edu, use your preference. The username field MUST be @middlebury.edu.
Tap Save, and the settings will be verified with the Exchange server. If you get an error message, check the details you have entered.
8. Select whether you want just your Mail to be synced on the device, or also your Contacts and Calendars (if you have any on your MIIS Exchange account). **Unless you keep an up-to-date list of contacts in Outlook, you should not synchronize contacts because your existing contacts on your iPhone, iPad, or iPod Touch will be deleted. The same goes for your calendar. If you use your device’s calendar to organize your schedule, you should not synchronize your calendar. Tap Save.
If you have any further questions, please contact the ITS Help Desk at helpdesk@miis.edu or (831) 647-6656, or come visit us on campus in Casa Fuente 320.
How do I set-up my new Polycom VVX 310 phone?
**Deprecated**
**This phone system was retired on June 1st 2018**
Below are instructions for setting-up your new Polycom VVX 310 phone.
The first task you should do is change your password then set up a new greeting. Follow the instructions below:
Setting Up Voicemail
- Press the “Message Center” button to access your voice mailbox. When voice mail answers you’ll be prompted for a password.
- Enter the default PIN, 2580####, where #### is your extension.
- Once in your voice mailbox, press 0 (zero) for Mailbox Options. From the Options menu you’ll want to visit each these options:
1 – Record “unavailable” greeting
3 – Record your name
5 – Change your PIN
Phone Views
Your phone has several views: Home, Calls, and Lines view (the default). When you are on a call, the Calls or Active Calls views display on the screen.
Soft Keys
Some of the views have additional options displayed along the bottom of the screen. Use the physical button below the “soft key” to select.
Transferring Calls
Press the Transfer button,
, and dial the destination number. When you hear ringing, or after you talk with the other party, press the Transfer button again, then hang up.
Forwarding Calls
To forward all incoming calls:
- Press the Home button, then scroll right to the Forward option and select.
- Press the select button for Always, or press 1.
- Enter the forwarding number. If the number is off campus, prefix the number with 9.
- Press the Enable soft key. The forwarding number will display in the upper right of the screen.
To disable forwarding, return to the Forward menu, select the forward type (e.g. Always) and press the Disable soft key.
Placing Conference Calls
- Call the first party.
- After the call connects, press the More soft key, then the Confrnc soft key.
- Dial the second number. After the second number connects, press Confrnc again.
While in a conference call, from the Lines or Calls view, you can:
- Press Hold to hold all participants.
- Press End Call to remove yourself from the call, but keep the other participants connected.
- Press Manage (if available) to manage each participant.
- Press Split to end the conference and hold all participants.
Viewing Recent Calls
From Lines view (the default) press the down arrow on the Navigation button. This displays Call Lists (Missed Calls). From Lines view press the right arrow for Call Lists (Placed Calls).
From the Call Lists menu, press the Type soft key to see a menu for:
- All Calls
- Received Calls
- Missed Calls
- Placed Calls
Listening to Voice Mail
Once logged into voice mailbox follow the prompts for navigating your messages. Frequently used options are listed below. From the main menu:
Checking Voice Mail from off Campus
Dial your direct extension and wait for your voice mail greeting to pick up. When you hear your greeting, press star * to access your voice mail. Enter your voice mail password when prompted, and follow the directions.
